What is DevOps?

Simon Ratcliffe·31 July 2016·Strategy & Innovation

...In our previous article, we examined the crisis that is now emerging within traditional IT and began to examine how DevOps could provide some of the solutions needed to address the crisis. But what exactly is DevOps and how can adopting some or all of these philosophies help IT departments avoid becoming irrelevant in the digital World? Read More...

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Are CEOs Missing out on Big Data’s Big Picture?

Ronald van Loon·19 July 2016·Enabling Technologies

...Big data allows marketing and production strategists to see where their efforts are succeeding and where they need some work. With big data analytics, every move you make for your company can be backed by data and analytics. While every business venture involves some level of risk, with big data, that risk gets infinitesimally small, thanks to information and insights on market trends, customer behaviour, and more. Read More...

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Transforming Your Business with Cloud-Based Text Analytics for Contact Centers

Kalyan Banga·17 July 2016·Enabling Technologies

...Typically, contact centers are viewed in any business as a cost center. Such businesses are focused on acquiring new customers, and contact centers that serve existing customers feature low on the priority list of the CXOs in the organization. However, an important fact is often overlooked by such businesses: customer retention is far more valuable than customer acquisition. A retained customer is not only already paying for the services, but is also a source of future revenue. Further, if the retained customers are happy, they bring in higher customer lifetime value, thus improving the bottom-line. Read More...

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Lidl, Shell, Unilever: our retail challenges

Adam Burns·12 July 2016·Customer Engagement

...In the run up to this year’s Next Generation Retail Summit, Aldi, Shell, Unilever and more discuss the digital transformation and technology challenges facing modern retailers. Read More...

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The Disruptive Digital Future of Retail

Tony D'Onofrio·11 July 2016·Strategy & Innovation

...Key Insights from the 2016 Global Powers of Retailing: Every January, Deloitte publishes an updated view of the Top 250 largest global retailers. Following is a synopsis of my favorite content from the 2016, 19th edition.  Read More...

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5+ ways for your business to counter Brexit creatively

Vivienne Neale·4 July 2016·Strategy & Innovation

...If you are reading this and are feeling despondent after the recent Brexit vote, it’s time to take action. There’s no time like the present to counter what is happening economically. Why do I suggest this? Read More...

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8 Step guide to effective business change management in a complex environment

Alison Clare·27 June 2016·People & Change

...Regardless of size, every system implementation project will require some Business Change to ensure success. Making change is not always a well understood subject. In this blog we hope to give readers a better understanding by providing an eight step guide on this occasion focusing on the NHS but the principles can be applied to any IT driven change project. Read More...

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Andy Williams, leader 2016 CIO 100: my most exciting IT development

Adam Burns·27 June 2016·Enabling Technologies

...Save the Children CIO Andy Williams was named as leader of the 2016 CIO 100. This is why 3D printing is his most exciting technology of the year. Read More...

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Mobile banking – who is leading the pack?

Sasha Qadri·27 June 2016·The Case For Digital Transformation

...In our latest GDS Video Snack, Sasha Qadri, Editor at MeetTheBoss TV looks at who’s leading the pack when it comes to mobile banking. Read More...

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Customer churn and Retention

Sandeep Raut·26 June 2016·Data & Analytics

...In any business, competitors are always looking to grab your customers, and many customers are on the lookout for a better deal.  Customer attrition rates range from 7% to 40% annually in various industries. Slowing this customer "churn" rate by as little as 1% can add millions of dollars to any sizable company's bottom line.  Read More...

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Business models

Peter Murchland·26 June 2016·Strategy & Innovation

...The concept of business model is relatively recent, emerging in the 60's and gaining greater attention in the 90's and succeeding decades.  The different lines of thinking were subject of review in 2004 by Alex Osterwalder, who developed an ontology for understanding and expressing a business model. This ontology has provided the basis for development of a number of tools for expressing business models, the most well-known being Business Model Canvas. Read More...

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How can you use data and insights to enhance the customer experience?

Sasha Qadri·20 June 2016·Data & Analytics

...In our latest GDS Video Snack, Sasha Qadri, Editor at MeetTheBoss TV looks at how companies can maximize their data use to create a compelling customer experience. Read More...

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