IoT, Big Data, Cloud: Take Security and Privacy seriously to stay in the game

JC GAILLARD·22 August 2016·Cyber Security

...The past few years have seen the convergence of a number of technology streams accelerating: Read More...

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What shape are your employees in?

Carla Curtsinger·9 August 2016·People & Change

...What shape are your employees in? How ‘fit’ are your employees to meet the demands of the ever-changing business landscape? Carla Curtsinger reviews an Ogilvy talent management case study. Read More...

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Air-miles and big data

Gianluca Carrera·3 August 2016·Customer Engagement

...Airlines are starting to figure out that their highest fliers might not be their most lucrative customers. At least not all of them. Airlines have been early adopters of loyalty programmes with own currencies that can be redeemed for free flights and other perks like cabin upgrade. And they work, a lot. Read More...

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Why Do Analytical Pilots Fail?

Michiko Wolcott·3 August 2016·Data & Analytics

...It is said that some astounding proportion of BI and analytics efforts fail. Depending on the context, that number appears to range from 50% to 80%. Certainly, numerous debriefs have been conducted on what worked and what did not work; many have opined on the top reasons for failure. So, why does this continue to happen? Read More...

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3 Common Goals for Achieving IT – Business Alignment

Peter Goral·31 July 2016·Delivery

...IT and other business units are often oil and water. They might be combined together, but they don’t mix well and tend to keep to themselves. Companies that want to compete in the fast-paced digital world need to achieve IT - business alignment. What’s required for bridging this gap is a cultural shift, where other department heads do not view IT as a combative group that is separate from the overall business goals but rather a team that is integral to the success of achieving business goals through digital transformation. And on the IT side, it’s imperative they understand the needs and goals of other departments, and don’t obstruct or slow needed projects. Read More...

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Outputs and Outcomes

Peter Murchland·31 July 2016·Delivery

...The distinction between outputs and outcomes has been an important element of my understanding, articulation and practice of architecting and transforming enterprises.  In recent times, I have found that this distinction is not understood or applied in the same manner by other architects and change professionals. This article seeks to: Read More...

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The Modern IT Operating Model

Simon Ratcliffe·31 July 2016·Strategy & Innovation

...CIOs are facing a series of unprecedented demands to step up to the needs of the business. As well as being asked to become business innovators and leaders, CIOs are being told to increase speed to market, embrace cloud adoption and deliver rapid change. Traditional IT is moving away from being a central function that reacts to the needs of the business, to a centre stage function that actively leads business initiatives, in a world where the digital agenda dominates. Read More...

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What is DevOps?

Simon Ratcliffe·31 July 2016·Strategy & Innovation

...In our previous article, we examined the crisis that is now emerging within traditional IT and began to examine how DevOps could provide some of the solutions needed to address the crisis. But what exactly is DevOps and how can adopting some or all of these philosophies help IT departments avoid becoming irrelevant in the digital World? Read More...

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Are CEOs Missing out on Big Data’s Big Picture?

Ronald van Loon·19 July 2016·Enabling Technologies

...Big data allows marketing and production strategists to see where their efforts are succeeding and where they need some work. With big data analytics, every move you make for your company can be backed by data and analytics. While every business venture involves some level of risk, with big data, that risk gets infinitesimally small, thanks to information and insights on market trends, customer behaviour, and more. Read More...

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Transforming Your Business with Cloud-Based Text Analytics for Contact Centers

Kalyan Banga·17 July 2016·Enabling Technologies

...Typically, contact centers are viewed in any business as a cost center. Such businesses are focused on acquiring new customers, and contact centers that serve existing customers feature low on the priority list of the CXOs in the organization. However, an important fact is often overlooked by such businesses: customer retention is far more valuable than customer acquisition. A retained customer is not only already paying for the services, but is also a source of future revenue. Further, if the retained customers are happy, they bring in higher customer lifetime value, thus improving the bottom-line. Read More...

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Lidl, Shell, Unilever: our retail challenges

Adam Burns·12 July 2016·Customer Engagement

...In the run up to this year’s Next Generation Retail Summit, Aldi, Shell, Unilever and more discuss the digital transformation and technology challenges facing modern retailers. Read More...

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The Disruptive Digital Future of Retail

Tony D'Onofrio·11 July 2016·Strategy & Innovation

...Key Insights from the 2016 Global Powers of Retailing: Every January, Deloitte publishes an updated view of the Top 250 largest global retailers. Following is a synopsis of my favorite content from the 2016, 19th edition.  Read More...

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