Cyber Security and The Incoming CIO: What’s Really Going On?

JC GAILLARD·1 February 2017·People & Change

...Here is a scenario we see far too often in the field: A new CIO comes in, identifies security problems, then nothing serious happens. At best, some tactical initiative would be pushed forward to answer outstanding audit issues, or a big gun of the industry called in to deliver countless slides out of which some hypothetical “quick wins” would be enacted to calm the Board about cyber risks. Read More...

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Are Digital Platform Companies Like Uber & Airbnb Disrupting Traditional Industries?

Dana Damanhouri·1 February 2017·The Case For Digital Transformation

...We all know that Internet platforms, websites, apps and software have employed economic models and turned into the biggest corporations around the world. Think about every platform or social media site that you use on your laptop or smartphone today, each and every one of those has a CEO, a… Read More...

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Why is ABM the Biggest Mega Trend in Marketing? Here’s the Story.

Sangram Vajre·31 January 2017·Customer Engagement

...We’re a month into 2017. Everybody is thinking about how to maximize their efforts to accomplish everything they want to do this year. The to-do list is insanely long for B2B marketers. Unfortunately, one thing I have heard from a lot of my compatriots in the B2B industry is that they are still focused on lead generation. Read More...

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Five ways to disrupt your business model

Ripu Daman Singh·31 January 2017·Strategy & Innovation

...Burberry has become a Digital Master by transforming its customer experience. Codelco has become a Digital Master by transforming its operations. And Uber has become the epitome of Digital Mastery by transforming its customer experience, its operations and its business model. Read More...

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A simple introduction to Natural Language Processing (NLP)

Sandeep Raut·30 January 2017·Enabling Technologies

...Today, with the Digitization of everything, 80 percent of the data being created is unstructured. Audio, video, our social footprints, the data generated from conversations between customer service reps, tons of legal document’s texts processed in financial sectors are examples of unstructured data stored in Big Data. Read More...

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Journey Science in Telecom: Take Customer Experience to the Next Level

Ronald van Loon·30 January 2017·Customer Engagement

...Journey Science, being derived from connected data from different customer activities, has become pivotal for the telecommunications industry, providing the means to drastically improve the customer experience and retention. It has the ability to link together scattered pieces of data, and enhance a telco business’s objectives. Siloed approaches are becoming obsolete – take call centers as an example – there is only so much that you can do with data from only one system. Read More...

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The importance of connecting innovation across your operations, finance and back-office when introducing RPA…

Micha Veen·30 January 2017·Strategy & Innovation

...Many consultants involved in or defining business cases for finance and other business transformations, are highlighting the importance of introducing Robotic Process Automation (RPA) to deliver cost savings. And although RPA is key to deliver these cost savings, it's important to understand that RPA requires some prerequisites. It's therefore important to recognise the two following elements: Read More...

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7 ways Artificial Intelligence can help Internal Communicators

Antony Cousins·26 January 2017·Enabling Technologies

...The business world is buzzing with terms like machine learning algorithms, Natural Language Processing (NLP) and sentiment analysis but these Artificial Intelligence or ‘AI’ tools are often focused on consumer facing products and services. So how can they help Internal Comms? Here’s 7 ways AI-powered collaboration platforms can make your life easier: Read More...

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Silos are Murdering your Business

Ted Bauer·26 January 2017·People & Change

...The silo effect is everywhere in business. If you've never heard of the concept and have some strength to lift off the rock you've been living under, here's the deal: for decades (centuries?), we've organized business according to functional expertise. That, in turn, creates silos. Silos are essentially departments. So you've got marketing, sales, IT, operations, etc. The Silo Effect is when leadership of each department begins (a) believing their department is the one that truly matters to the business and (b) only communicating within their own department. Read More...

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How to Discover Hidden Value in Your Customer Journey

Ronald van Loon·26 January 2017·Customer Engagement

...The world of business and customer service has changed immensely over the past few years. Whereas once business was largely driven by outbound marketing and advertising, in today’s world you have to consider the customer experience and your customers’ journey as they interact with your brand.  Read More...

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Leading the way in a Digital world

Richard Chiumento·25 January 2017·Strategy & Innovation

...Whatever as a business leader you perceive will be the challenges over the coming year, ensuring the organisation is fully prepared to compete in the digital world has to be high on the agenda for many, if not top. According to the technology industry analyst Gartner, 80 per cent of business products or processes will have been reinvented, eliminated or digitalised by 2020. Read More...

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3 Cyber Security Governance Challenges of the CIO

JC GAILLARD·25 January 2017·Cyber Security

...How does information security end up in the portfolio of the CIO?Historically, the CIO has ended up in charge of information security in organisations because many tactical measures required to deal with cyber threats lie in the IT field. For decades, executive management has lived with the perception that information security breaches have a low frequency and a low impact. Read More...

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