Harnessing the Hidden Talent of Employees

Sheetal Bansal·2 May 2018·People & Change

...There is a recent, common trend prevalent amongst organizations across the globe concerning employees leaving their cushy corporate jobs, seeking a taste of start-up life. Some of the key reasons behind employees taking such a bold step are: Living the passion Stressful job Robotic routine life Lack of clarity/growth at… Read More...

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How To Sell Professional Services Today – Part 1

Randy Shattuck·2 May 2018·Customer Engagement

...Over the next several thought pieces, I want to share with you what works today in selling professional services.  I want to start by asking you a question. When I use the term “sales person” what image comes to mind for you? Do you think of a slick huckster who… Read More...

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How to finally remove bias from Talent Acquisition?

Rob Hill·1 May 2018·People & Change

...The goal of Talent Acquisition leaders is to hire people who are the most qualified for a role, regardless of factors that have no influence on their ability to perform. But, while many companies believe their hiring practices are fair and free of bias, there is a strong chance that… Read More...

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An IdIOT’s Guide to the Internet of Things

Christopher Hodson·30 April 2018·Enabling Technologies

...I’m struggling to think of another profession where ‘things’ is a suitable description of a product, service or problem. Everything from a light bulb and a fridge to a car or a plane is now a ‘thing’. Because we haven’t been vague enough already, we throw into the Internet of… Read More...

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Digital Boom or Doom?

Greg Taylor·29 April 2018·Enabling Technologies

...Today, technology has us holding a mirror up to ourselves. The thing is, we’re not entirely sure we like what we see. There’s a number of factors at play including the “awakening” to the vast amounts of data companies now hold on us. It’s suddenly got us… Read More...

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How psychometric profiling can help banks double their digital marketing efficiency

Ahmed Khidhir·29 April 2018·Customer Engagement

...In most countries, we see the same trend at retail banks — fewer trips to the bank branch and more online visits. Customers are not just logging in to their online or mobile banking applications to check balances, but also to buy banking products and services. According… Read More...

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Is ‘Customer Centricity’ getting lost in the ‘Digital Din’?

Indra Chourasia·29 April 2018·Customer Engagement

...Before we look at customer centricity, let me start with a quote from a great English philosopher of 16/17th century – Francis Bacon[i]. You might be getting curious that the topic of the post is ‘customer centricity’, and what that has in common with the  highlighted quote. Read More...

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What B2Bs need to know about Social Media

Nathan Sykes·29 April 2018·Customer Engagement

...Social media has altered the way modern society communicates, interacts, discovers, and engages with one another. That’s also true of the business and enterprise world, including how they interact with customers and one another. While B2C marketing is the most talked about, and most common, there are also incredible… Read More...

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A real chance to shape the future of work

Richard Chiumento·29 April 2018·People & Change

...Not every leader can say that they helped to shape the future of work. But when those occupying senior positions today finally retire they can potentially look back on how and if their actions have transformed workplaces and how people do things differently. What will one day be history… Read More...

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The Power of Machine Learning to Drive Talent Acquisition

Rob Hill·29 April 2018·People & Change

...The true transformation of talent acquisition will only occur when we start to focus the power of Machine Intelligence on understanding and mapping out the knowledge contained within an organisation. This can be achieved by building a knowledge graph of an entire existing workforce (the direct workforce, contingent pool and… Read More...

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Why rapidly growing businesses can’t ignore personal development

Jeff Wellstead·29 April 2018·People & Change

...More often than not one huge miss for SMEs that are running like mad to keep the wheels on (barely), and always working hard towards their next critical goal, is the lack of personal development for their people. It’s seen as a ‘nice to have’ but very expensive treat that only mature and… Read More...

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Customer Experience: The Future of eCommerce in the GCC

Mark Warman·26 April 2018·Customer Engagement

...I had the pleasure of speaking as part of a panel discussion entitled “The Future of eCommerce in the GCC” last night. Hosted by Ollie Hunt of DEV TEAM and Magento, there were five other panelists including Faezeh Faiz of… Read More...

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