How Deep Learning Will Change Customer Experience

Ronald van Loon·7 May 2018·Enabling Technologies

...Deep learning is a sub-category within machine learning and artificial intelligence. It is inspired by and based on the model of the human brain to create artificial neural networks for machines. Deep learning will allow machines and devices to function in some ways as humans do. Read More...

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The Ethical Challenge Facing Self-Driving Cars

Nathan Sykes·7 May 2018·Enabling Technologies

...Self-driving cars may work, in most cases, but they’re not foolproof yet. One of the biggest challenges still facing the designers of these autonomous vehicles is situational ethics — who is responsible for an accident? How do these cars need to make decisions in the event of an accident, especially… Read More...

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Will Alexa Be Your Next Co-Worker?

Nathan Sykes·7 May 2018·Enabling Technologies

...Alexa — the virtual assistant inside Amazon’s smart speakers — can make life around the house substantially easier by adding things to your shopping list, creating event reminders and even ordering you an Uber trip or a Domino’s pizza. But what about how Alexa could help you get more done… Read More...

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How Mobile AI Will Transform Our Lives

Ronald van Loon·3 May 2018·Enabling Technologies

...The age of Artificial Intelligence (AI) is almost upon us. Rapid developments in machine learning have allowed us to build better, smarter machines that are capable of making decisions and handling tasks similar to humans. Some of these developments are also being implemented in mobiles to create the next generation… Read More...

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What do Smart Speakers mean for Healthcare?

Nathan Sykes·3 May 2018·Enabling Technologies

...If you’ve ever had the pleasure of using one of the more recent voice assistant and smart speaker platforms, you know how transformative the technology is. They are completely changing the way we interact with our mobile devices, vehicles, and homes, and even how we carry out activities like shopping. Read More...

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Harnessing the Hidden Talent of Employees

Sheetal Bansal·2 May 2018·People & Change

...There is a recent, common trend prevalent amongst organizations across the globe concerning employees leaving their cushy corporate jobs, seeking a taste of start-up life. Some of the key reasons behind employees taking such a bold step are: Living the passion Stressful job Robotic routine life Lack of clarity/growth at… Read More...

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How To Sell Professional Services Today – Part 1

Randy Shattuck·2 May 2018·Customer Engagement

...Over the next several thought pieces, I want to share with you what works today in selling professional services.  I want to start by asking you a question. When I use the term “sales person” what image comes to mind for you? Do you think of a slick huckster who… Read More...

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How to finally remove bias from Talent Acquisition?

Rob Hill·1 May 2018·People & Change

...The goal of Talent Acquisition leaders is to hire people who are the most qualified for a role, regardless of factors that have no influence on their ability to perform. But, while many companies believe their hiring practices are fair and free of bias, there is a strong chance that… Read More...

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An IdIOT’s Guide to the Internet of Things

Christopher Hodson·30 April 2018·Enabling Technologies

...I’m struggling to think of another profession where ‘things’ is a suitable description of a product, service or problem. Everything from a light bulb and a fridge to a car or a plane is now a ‘thing’. Because we haven’t been vague enough already, we throw into the Internet of… Read More...

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Digital Boom or Doom?

Greg Taylor·29 April 2018·Enabling Technologies

...Today, technology has us holding a mirror up to ourselves. The thing is, we’re not entirely sure we like what we see. There’s a number of factors at play including the “awakening” to the vast amounts of data companies now hold on us. It’s suddenly got us… Read More...

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How psychometric profiling can help banks double their digital marketing efficiency

Ahmed Khidhir·29 April 2018·Customer Engagement

...In most countries, we see the same trend at retail banks — fewer trips to the bank branch and more online visits. Customers are not just logging in to their online or mobile banking applications to check balances, but also to buy banking products and services. According… Read More...

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Is ‘Customer Centricity’ getting lost in the ‘Digital Din’?

Indra Chourasia·29 April 2018·Customer Engagement

...Before we look at customer centricity, let me start with a quote from a great English philosopher of 16/17th century – Francis Bacon[i]. You might be getting curious that the topic of the post is ‘customer centricity’, and what that has in common with the  highlighted quote. Read More...

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