Design innovation – the Fender Stratocaster guitar

Peter Cook·13 May 2019·Strategy & Innovation

...Real world product and service design seek to bring together form and function in ways that emphasise product/service features so that they convert to real and perceived customer benefits. There is often a great deal of redundancy in the design process and all good innovation seeks to minimise waste within… Read More...

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Innovation capital lies within organizational learning

Paul Hobcraft·13 May 2019·Strategy & Innovation

...We need to know how to unlock the real value of innovation both personally and within the organization, we work for. If we do not fully understand where the innovation capital comes from, how new capital and stock can be provided, innovation will remain tentative, always stuttering along. Innovation will… Read More...

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Our guide to the evolution of the digital workplace

Lee Bryant·12 May 2019·People & Change

...A few weeks ago, LJ hosted a vibrant and well-informed twitter chat about the future of the digital workplace, which we summarised in a blog post. It occurred to us that there are a lot of people and organisations still working hard to develop a basic connected digital workplace before… Read More...

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Learning curves

Kevin Gray·12 May 2019·Data & Analytics

...“Mine and you shall find” is an implicit assumption (and sometimes explicit claim) underlying big data and data science as frequently practiced. The bigger the data, the more accurate it is and the more value it has to decision-makers. Modern machine learning methods and Artificial Intelligence are now able to… Read More...

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Expert Panel Discussion: Walmart vs. Amazon

Tony D'Onofrio·12 May 2019·Customer Engagement

...Our expert panel discussion features: Tony D’Onofrio, CEO of TD insights and previous as the Chief Customer Officer at Tyco Retail Solutions; Bryan Gildenberg, Chief Knowledge Officer of Retail, Sales and Shopper at WPP’s Kantar Consulting; Paul Lewis, CMO of digital transformation agency Valtech. Join us as we explore these… Read More...

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AI and Procurement: boldly going where no team has gone before?

Bertrand Maltaverne·7 May 2019·Enabling Technologies

...2001: a space odyssey… Terminator… The Matrix… If you were to believe some of the sci-fi blockbusters, you’d think our future as humans is pretty bleak. They all offer a dystopian view of the future where, if the machines don’t kill us, they enslave us. The battle of “human vs. Read More...

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Boardroom marketing – the inescapable logic

Phil Darby·7 May 2019·Customer Engagement

...Today’s successful organisations are driven by marketing and have brands at their core. Businesses that understand this are conspicuous. They have marketing represented on their board. That’s boardroom marketing. Businesses with boardroom marketing have always stood the best chance of success. In fact, others have only survived this long courtesy of… Read More...

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Time to upgrade employee experience

Richard Chiumento·6 May 2019·People & Change

...Technology frequently gets the blame for much of the disruption taking place in the workplace. But it can’t shoulder responsibility for the news this week that the UK productivity slump is linked to employee experience at work despite the finding that only a fifth of UK employees are satisfied with… Read More...

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The three next wave retail growth technologies

Tony D'Onofrio·6 May 2019·Customer Engagement

...In the past twelve months, I have spent substantial quality time with global retailers, expanded my social media reach, engaged a substantial number of technology companies including more Silicon Valley startups; all focused on being a driver of disruptive retail change. Reflecting on what I saw and heard in my just completed… Read More...

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Part 5: Agility in practice: The swarm organization at Daimler

Roland Deiser·6 May 2019·People & Change

...In our conversations with 30+ senior executives from global corporations about their digital transformation challenges, Daimler’s approach to agility stood out – not only because it is extremely well designed and emphatically promoted by the very top of the organization; it’s also remarkable in light of the high stakes and… Read More...

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The future of B2B payments

Nathan Sykes·2 May 2019·Enabling Technologies

...The modern digital transformation is appropriately named because it’s affecting everything. From retail transactions and customer service tools to data-heavy operations like analytics, nearly every industry is seeing quite the evolution. It’s about more than just going digital, too: It’s about upgrading the convenience and efficiency of various operations or… Read More...

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Part 4: The agility challenge

Roland Deiser·1 May 2019·People & Change

...Virtually all the executives we spoke during our investigation on Digital Transformation Challenges agreed on the importance of overcoming the pervasive silo culture and inward orientation that most large organizations are suffering from. Working across boundaries – no matter if they are boundaries of mind, function, division, or organization –… Read More...

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