Customer’s Experience & Value: Are they Connected?

James Leighton Davis·19 April 2016·Customer Engagement

...With consumers' expectations constantly changing, companies are called to meet these transformations and provide superior customer experiences that will generate value. But, how exactly can this be done? By linking customer experience and value Read More...

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LAUNCH of our new Educate – Validate – Innovate services to effectively introduce Agile Innovation!

Micha Veen·13 April 2016·Strategy & Innovation

...Creating innovation within your organisation has been a challenge for many organisations. Numerous organisations have initiated a variation of business and technology transformations to focus on “transforming” their end-to-end business to deliver: Read More...

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Be healthy, be quantified

Greg Taylor·13 April 2016·Enabling Technologies

...Humans are gaining unprecedented access to their personal health data, and the ability leverage it, through innovative healthcare services. Once squarely in the domain of professionals, healthcare is now being placed into the hands of the masses through the use of technology. This represents both great risk and great opportunity. Read More...

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Problem solving: An holistic approach

Joseph Dolphin·13 April 2016·Delivery

...The author, in this paper, brings a Unique approach in helping businesses and teams identify, define and solve Routine problems (where known solutions exist) and Creative problems (where known solutions are not effective & there are no ready-made answers). He brings an Holistic approach encompassing 'Process improvement & new process design', 'Innovation' and 'Enterprise IT governance & management'. And tool-sets that are Statistical, Qualitative and Creative. Read More...

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Goal Setting: The OKR Technique

Anuj Tripathi·13 April 2016·Strategy & Innovation

...A goal is a dream with a deadline. Goal setting is the primary step for effective goal achievement. It's when you put your life into real action mode. Without this step, the supplementary steps of goal achievement cannot be achieved. Goal Setting is mandatory because: Read More...

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Video: Digital disruption – THE question to ask your business

Adam Burns·11 April 2016·Enabling Technologies

...A big problem for many companies dealing with digitally-enabled market disruption is not knowing where to start the transformation. We react to competition, but don’t focus on where we – as an organization – want to be. Read More...

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Technology in the Boardroom

Peter Murchland·6 April 2016·Strategy & Innovation

...One of the comments made about my article – Architecture in the Boardroom – started with … Architecture is too closely connected with technology to get anywhere near the Board. I was quite concerned by the implication that technology is not part of Boardroom discussion and decisions.   This prompted thoughts about the various ways in which I have seen Boards dealing with technology, including: Read More...

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Architecture in the Boardroom

Peter Murchland·28 March 2016·People & Change

...This article seeks to explore some of the challenges facing Directors and to explore how the development and maintenance of an architectural representation of a digital enterprise might contribute to better dealing with these challenges. Issues facing enterprises Different enterprises face different issues.  However, some issues faced in common… Read More...

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5 Takeaways From SaaStr Annual Conference From The One and Only, Dharmesh Shah

Sangram Vajre·28 March 2016·Customer Engagement

...Outside of Jason Lemkin and Jason Green, the one person I respect the most in the SaaS industry is Dharmesh Shah. This guy has literally shaped the SaaS industry and proved that it can be built outside of the Silicon Valley. If you didn’t get a chance to go to SaaStr Annual Conference, check out the Livestream here of many of the sessions right here: Read More...

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Digital program: 15 critical success factors

Joseph Dolphin·22 March 2016·Delivery

...Project teams need to be aware and keep-in-view the critical success factors, that impact management of enterprise-wide Digital implementation programs. Examples: Projects that impact over 50+ users Projects that will impact several offices across locations Projects that will impact significant number of business processes Projects that will introduce a new enterprise-wide application Read More...

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Are you ready to change?

Richard Morecroft·22 March 2016·People & Change

...Digital Transformation (DT) means different things to different people but I can tell you now, there is no magic formula to adopt to make it happen. DT covers a huge subject area, but generally refers to the process of changing your business by embracing the changes/opportunities in online customer behaviour OR through the adoption of digital technologies directly ….OR (which is actually more likely) both! If you are contemplating embarking on digital change then you are contemplating changes to strategy, skills, technology or operations just to name a few. Read More...

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Start a Change Revolution

Braden Kelley·22 March 2016·People & Change

...The pace of change is accelerating, and for many people (and companies) things are changing so fast that they feel overwhelmed and retreat to the familiar instead of embracing the change. In fact we are approaching a tipping point where what is becoming interesting to the young is not the new, but the old. Vintage Michael Jordan sneakers, vinyl albums, rotary telephones, and analog amplifiers all have growing numbers of fans. In fact, vinyl album sales are increasing as CD sales decrease. Read More...

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