Digital banking – are we all singing from the same hymn sheet?

Sasha Qadri·23 July 2017·Customer Engagement

...It’s about building a frictionless customer centric experience that goes above and beyond what is there today. At a recent financial services summit, I asked several senior banking executives how they defined digital banking. And the responses were varied, although they all had a common theme: customer centricity.  Read More...

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7 Senior Executive LinkedIn “Must Dos”

Rachel Mezzatesta·23 July 2017·Customer Engagement

...Senior executives need to embrace social as a means of communicating both externally and internally. Through leading by example, they will inspire those leading the social business charge to accelerate and those who approach it with trepidation to engage Read More...

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What Value does an “Agility Change Chef” Offer?

John Coleman·23 July 2017·Delivery

...Most people already have an idea what value an Agile/agility coach offers. We see loads of debate about mentoring versus coaching so let’s not add to that debate.  In the context of the need for faster delivery of value while maintaining quality and not compromising the organization with large risks and fragility, what value does an agile coach not usually offer? Read More...

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Agility Chefs (ACe) – flipping the system and changing the game

John Coleman·20 July 2017·Delivery

...Most people have an idea what value an Agile/agility coach offers. We see loads of debate about mentoring versus coaching and let’s not add to that debate. Read More...

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The Correlation Between Brand Value and the Most Admired Global Companies

Tony D'Onofrio·20 July 2017·Customer Engagement

...Meet the 2017 World's Most Admired Technology and Retail Companies. Concurrently with BrandZ issuing their 2017 top 100 global brands report which was analyzed in the last post, Fortune Magazine published their latest list of the world's most admired companies. Read More...

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Curing the Sales Lead Drought

Kenneth Gustin·20 July 2017·Customer Engagement

...I’ve been selling for decades, and have never seen such a drought of leads as I have in the last year. A company I used to work for had a staff of Business Development reps whose only job was to generate leads for the sales folks like me. These folks spent forty hours a week sending e-mails, making cold and warm calls, and generating lists and lists, and lists. Read More...

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Thinking about the Future: Digital Strategy

Nigel Tebbutt·17 July 2017·Strategy & Innovation

...Technology Disruption through Digital Transformation is a high-impact catalyst for Economic Restructuring across global markets – generating enhanced business performance and accelerated sales revenue through novel and innovative Digital Business Operating Models. Digital Strategy – Problem / Opportunity Domain The key challenges for enterprises thinking… Read More...

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Decoding Digital Culture

Joseph Dolphin·16 July 2017·People & Change

...What is Digital? Digital is not about tools and platforms. It is about culture. How? There are over 50,000 non-branded beauty vloggers online on YouTube. There are over 100 hours of beauty content uploaded each day. Beauty videos got over a billion views per month. A certain Bethany Mota has over 5 million subscribers. Read More...

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The Top 10 Brands of 2017 in Retail, Technology, and Leadership

Tony D'Onofrio·16 July 2017·Customer Engagement

...As reflected on my personal website, my endless curiosity journey has focused on three topics: retail, technology, and leadership. The subplot spotlight to all three categories has been a passion for branding.  Read More...

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Exploring business capability gaps

Peter Murchland·16 July 2017·Strategy & Innovation

...Over ten years ago, I encountered a professional services organisation which was seeking to improve the performance of its sales capability. As I looked at their existing capability, I found: well-defined processes for the various elements of the sales cycle a leading CRM based system to support the process effective… Read More...

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Why Customize?

Kevin Gray·16 July 2017·Delivery

...Many marketing researchers work with standardized proprietary methodologies and wonder why all research can't be done that way. There are many reasons.  Read More...

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Healthcare technology: drowning in buzzword soup

Ben Thompson·16 July 2017·Enabling Technologies

...Cloud. Big Data. IoT. Wearables. Automation. Transformation. Disruption. AI. Whichever industry you work in, it’s hard to avoid today’s technology buzzwords. And that’s especially true in healthcare, with 3D bioprinting, nanomedicine, smart machines and a raft of other emerging technologies all gaining significant media airspace in recent months. Read More...

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