What is Robotic Process Automation (RPA)?

Nicole Sharon Schultz·9 May 2018·Enabling Technologies

...Still don’t know what robotic process automation (RPA) is? Don’t worry – you’re not alone. In our recent poll, we discovered that 66% of accounting and finance professionals either haven’t heard of it or were uncertain of what the term means. So, we’d like to take this opportunity to introduce… Read More...

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How To Sell Professional Services Today – Part 4

Randy Shattuck·8 May 2018·Customer Engagement

...One of the biggest challenges for mid-size service firms, when it comes to selling professional services, is that the same people who sell also deliver. These people are constantly torn between the need to develop new business and to satisfy current clients. If they spend too much time prospecting for new… Read More...

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How the General Data Protection Regulation (GDPR) will impact the Banking Sector

Vimal Mani·8 May 2018·Cyber Security

...The whole of the EU is chanting one mantra right now and that is GDPR (the General Data Protection Regulation), the compliance mandate soon to be enforced on the 25th May 2018. This GDPR is a program brought into place to develop, implement and improve customer data privacy and data… Read More...

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Case Study: A Digital vision and Strategy for Christian Aid

Richard Morecroft·8 May 2018·The Case For Digital Transformation

...For almost 70 years, Christian Aid has been providing relief to those hit by disaster, helping people out of poverty and speaking out against injustice. Christian Aid provide urgent, practical and effective assistance where need is great, tackling the effects of poverty as well as its root causes. Their challenge… Read More...

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6 Social Business Mistakes To Avoid

Kenneth Gustin·8 May 2018·Customer Engagement

...Social Business has rapidly become mainstream. But when a new technology or approach is adopted over a short period of time, you can be sure of one thing. Lots of folks are going to mess it up! It’s not their fault. Just like everyone else, they see the potential and… Read More...

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Customer Experience powered by Human Analytics

Sheetal Bansal·8 May 2018·Customer Engagement

...In today’s dynamically changing technology-driven world, digital penetration is playing a key role in revolutionizing the customer experience. The existence of the internet is no longer limited to emails or video calls with dear ones. Social media channels such as Facebook and WhatsApp have diversified beyond their initial remit. This… Read More...

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What is Bayesian Statistics?

Kevin Gray·7 May 2018·Data & Analytics

...Important notes: Below is a small, non-technical excerpt from the Stata 15 Bayesian Analysis Reference Manual. The full chapter is 540 pages long and highly detailed. Any copy/paste and editing errors are mine. Please also note that apart from being a longtime Stata user, I have no connection to StataCorp. Stata… Read More...

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How Deep Learning Will Change Customer Experience

Ronald van Loon·7 May 2018·Enabling Technologies

...Deep learning is a sub-category within machine learning and artificial intelligence. It is inspired by and based on the model of the human brain to create artificial neural networks for machines. Deep learning will allow machines and devices to function in some ways as humans do. Read More...

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The Ethical Challenge Facing Self-Driving Cars

Nathan Sykes·7 May 2018·Enabling Technologies

...Self-driving cars may work, in most cases, but they’re not foolproof yet. One of the biggest challenges still facing the designers of these autonomous vehicles is situational ethics — who is responsible for an accident? How do these cars need to make decisions in the event of an accident, especially… Read More...

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Will Alexa Be Your Next Co-Worker?

Nathan Sykes·7 May 2018·Enabling Technologies

...Alexa — the virtual assistant inside Amazon’s smart speakers — can make life around the house substantially easier by adding things to your shopping list, creating event reminders and even ordering you an Uber trip or a Domino’s pizza. But what about how Alexa could help you get more done… Read More...

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How Mobile AI Will Transform Our Lives

Ronald van Loon·3 May 2018·Enabling Technologies

...The age of Artificial Intelligence (AI) is almost upon us. Rapid developments in machine learning have allowed us to build better, smarter machines that are capable of making decisions and handling tasks similar to humans. Some of these developments are also being implemented in mobiles to create the next generation… Read More...

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What do Smart Speakers mean for Healthcare?

Nathan Sykes·3 May 2018·Enabling Technologies

...If you’ve ever had the pleasure of using one of the more recent voice assistant and smart speaker platforms, you know how transformative the technology is. They are completely changing the way we interact with our mobile devices, vehicles, and homes, and even how we carry out activities like shopping. Read More...

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