Customer Engagement

The problem with retargeting

By Ben Thompson

According to Econsultancy, only 2% of web traffic converts on its first visit. Retargeting is…

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What is Service Design?

By Mark Hewitt

Service design is a human-centered approach that starts with an obsession about customer experience and the ability to deliver quality as…

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Optimising content for mobile

By Ben Thompson

How do you optimise your content for the mobile channel? At the recent CMO Digital…

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