Visualizing The Supermarket of the Future

Tony D'Onofrio·17 June 2019·Customer Engagement

...In multiple of my articles, I have been consistent that consumers and store associates as brand ambassadors plus immersive customer experiences are the future of retail. Growing up in this industry, it is always exhilarating observing these success elements in a live environment. Norman (Mayne, CEO of Dorothy Lane Market) is… Read More...

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MVP vs Prototype vs POC – A complex choice of strategy, made simple

Ankit Kumar·12 June 2019·Strategy & Innovation

...While implementing new ideas or new features in the existing system most organizations [Start-ups or Enterprises] are unable to decide what strategy to adapt for developing their product or evaluating the idea and its feasibility. The results any organizations expect is a satisfied customer, the right transformation of ideas into… Read More...

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A practical model for distributed digital leadership

Lee Bryant·12 June 2019·People & Change

...It is very hard to succeed with digital transformation in an established organisation without addressing structural barriers and blockers and in particular the stultifying effect of management-by-cascading-hierarchy, which creates a divided, vertically-oriented organisation instead of a laterally connected structure.  For this reason, we are doing a lot of digital leadership development… Read More...

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Transparency in supply chains and blockchain: What’s the most common trap?

Bertrand Maltaverne·11 June 2019·Enabling Technologies

...Is Blockchain coming of age in 2019? Judging by the first half of 2019, it seems that the blockchain hype is finally deflating and there is an overall consensus that it will not save the world (at least not this year…). The growing trend towards pragmatism, which is now beginning to… Read More...

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Using collective intelligence to prevent catastrophic business meltdowns

Rod Collins·10 June 2019·Strategy & Innovation

...On April 19 the car rental giant Hertz hit its former digital services partner Accenture with a $32 million lawsuit claiming breach of contract for a failed redesign of its website and mobile apps. Hertz hired the consulting firm in August 2016 to redefine the customer experience on its online… Read More...

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Five PPC campaign management trends

Tanguy De Keyzer·9 June 2019·Customer Engagement

...Now that you’re a little familiar with PPC campaign management, let’s put it to work for your business. Here are five pay-per-click service trends that can help your business boom! 1. Make It Mobile According to this post, the average person spends approximately four hours a day on… Read More...

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Funny things happened on the way to the forum

Kevin Gray·5 June 2019·Data & Analytics

...Data scientists are all experts in statistics, right? Wrong. In Statistical Mistakes Even Scientists Make I review some common statistical errors committed by scientists. Yes, scientists do make statistical mistakes. Lots of ‘em. What about data science, then? The definition of a data scientist is highly imprecise and includes IT… Read More...

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How AI Is transforming B2B sales

Nathan Sykes·3 June 2019·Customer Engagement

...When it comes to business-to-consumer (B2C) companies, the impacts of emerging technologies are plentiful. The internet of things is changing how companies interact with consumers, AI is curating retail experiences, and 3D printing is helping to usher in industry 4.0 just to name a few. But business-to-business (B2B) companies… Read More...

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Redesigning the employee experience

Richard Chiumento·2 June 2019·People & Change

...I recently had the pleasure of attending the UK Employee Experience Awards at the Park Plaza Riverbank in London, having been a category judge. The standard of entries was exceptionally high, and the event proved to be an excellent showcase for a broad range of organisations which are achieving great… Read More...

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Part 7: The Connectivity Challenge and the Art of Dealing with Boundaries

Roland Deiser·29 May 2019·People & Change

...Large organizations always face the issue of balancing integration and differentiation – a fundamental and unavoidable tension that leads to the well-known pendulum game of periodic centralization and decentralization efforts. Like with the ambidexterity challenge (see part #6 of this series), this tension cannot be solved unilaterally; companies need to… Read More...

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Cyber security is becoming a matter of good corporate governance, good ethics, and quite simply – good business

JC GAILLARD·29 May 2019·Cyber Security

...Key factors for boards and executive management to consider in 2019 around cyber security and privacy. Cyber security has risen as a key issue on the radar of virtually all organisations. As a recent AT Kearney report suggests, cyber-attacks have been topping executives’ lists of business risks for… Read More...

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Walmart vs Amazon – the worldwide retail champion heavyweight fight

Tony D'Onofrio·29 May 2019·Customer Engagement

...Several weeks ago, I had the pleasure of participating in a Rethink Retail podcast with Bryan Gildenberg, Chief Knowledge Officer of Retail, Sales & Shopper at WPP’s Kantar Consulting and Paul Lewis, CMO of digital transformation agency Valtech. With Julia Raymond moderating, the three of us debated the… Read More...

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