Social business is an essential professional core skill

Mark Hewitt·11 September 2019·Customer Engagement

...Social media serves as a dynamic, and differentiating, method for business communication. From accessible and scalable publishing leveraging web-based technologies to enabling interactivity rather than one-directional communication between employees, customers, partners, and investors (through blogs, social networking platforms, podcasts, third party internet-based forums, wikis, and sites that host photos, videos… Read More...

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Make data a first class citizen at your company

Mark Hewitt·11 September 2019·Data & Analytics

...Making data a first class citizen is imperative to competing and succeeding in the business of today, and definitely tomorrow. Knowledge of data and how to leverage it is power. Data logistics is a concept used in computer networking that refers to the study of solutions… Read More...

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Are the Robots here to stay? A simple overview of Robotic Process Automation (RPA)

James Gaskin·9 September 2019·Enabling Technologies

...Robotic Process Automation (RPA) is a form of automation where intelligent software processes, referred to as “Robots” take over repetitive and rule-based tasks that would have otherwise been performed by human beings. My first experience of RPA was a simple one……taking a customer telephone number from Cisco CTI passing it… Read More...

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Give it up. Productivity and engagement

Karen Ferris·9 September 2019·People & Change

...Productivity. Increased productivity is a direct result of delegation and trust. Employees not trusted by their manager will be less productive and more likely to leave the organization. Employees who feel trusted are higher performers and go the extra mile to get things done. When the competition is doing… Read More...

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Why Change Management so often fails

Greg Satell·8 September 2019·People & Change

...In 1983, McKinsey consultant Julien Phillips published a paper in the journal Human Resource Management that described an “adoption penalty” for firms that didn’t adapt to changes in the marketplace quickly enough. His ideas became McKinsey’s first change management model that it sold to clients. So it is… Read More...

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How to prepare your business for Innovation

Richard Morecroft·4 September 2019·Strategy & Innovation

...Everyone wants a piece of the innovation pie. According to the Office for National Statistics expenditure on research and development (R&D) performed by UK, businesses continue to grow, expanding by a whopping £1.1 billion to £23.7 billion in 2017 – an increase of 4.9% – with software development accounting… Read More...

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Beyond the Business Model Canvas

Braden Kelley·4 September 2019·Strategy & Innovation

...For decades when business people and aspiring entrepreneurs came up with an idea and became serious about commercializing it, they would, by default, create a business plan. Anyone who has ever created a business plan knows they are a LOT of work. And as any innovator knows, most ideas turn… Read More...

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What is a data warehouse and why does your business need one?

Matthew Gierc·2 September 2019·Data & Analytics

...As any good tradesperson knows, you need the right tool for the job. Just ask someone who’s used a screwdriver to assemble furniture how much they would pay for a power drill. The same holds true for working with data. Today, many companies dive into machine learning, advanced analytics, or… Read More...

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Making sense of data science, data mining, machine learning (ML), and artificial intelligence (AI)

Mark Hewitt·1 September 2019·Enabling Technologies

...Data science is a set of tools or methods to understand and make sense of data and information. Data mining can be used to derive existing information to highlight patterns and serves as a foundation for artificial intelligence (AI) and machine learning (ML). AI is a broad term, which in… Read More...

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Give it up. Creativity, passion and a sense of purpose

Karen Ferris·1 September 2019·People & Change

...Transitioning people through constant change. In this series of posts, I am exploring the Give It Up model in which we move away from the command and control of manager to the delegation and trust of true leaders. Creativity Delegation and trust sparks creativity. Creativity is vital for… Read More...

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Tour and activity operators you need to disrupt or be disrupted

Peter Syme·1 September 2019·The Digital Transformation People

...My last article The Road To The Real Future For The Tours and Activities Industry seems to have raised more questions than answers looking at my inbox and also from several discussions with clever folks over the last few days. This is not surprising as I was attempting… Read More...

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CMOs: front burner priorities

Mark Hewitt·1 September 2019·Customer Engagement

...What is the experience you want your customers to have with you as a company? Balancing what customers want and where you need to be evolving your business is becoming increasingly challenging, and marketing is a key figure in the change. CMOs are juggling a lot of priorities these days. Read More...

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