The beating heart of Southwest Airlines’ culture

Hilton Barbour·4 November 2019·People & Change

...There is a common wisdom that you should never actually meet your heroes. That meeting them in the flesh can only, and inevitably, end in deep disappointment when you realize that they’re not these mythical and magical entities you’d created in your mind. “The true secret… Read More...

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How Artificial Intelligence is forcing us to answer some very human questions

Greg Satell·4 November 2019·Enabling Technologies

...Chris Dixon, who invested early in companies ranging from Warby Parker to Kickstarter, once wrote that the next big thing always starts out looking like a toy. That’s certainly true of artificial intelligence, which started out playing games like chess, go and playing humans on the game… Read More...

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Adaptive Leadership – clearly articulate intent and embrace uncertainty

Karen Ferris·4 November 2019·People & Change

...In my last series of blogs, I explored the “Give It Up” model whereby true leaders need to move from a command and control style of leadership and towards one of delegation and trust. Not only do leaders need to give up control, they need to become adaptive leaders… Read More...

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The Purpose of Statistics

Kevin Gray·4 November 2019·Data & Analytics

...In his catchy tune The Purpose of Existence Is? the former Doors organist poses some fundamental questions to which definitive answers remain elusive. Happily, the purpose of statistics is easier to fathom since humans are its creator. Put simply, it is to enhance decision making. Read More...

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The future retail Part 2: The importance of becoming an omnichannel retailer

Jonathan Hilton·31 October 2019·Customer Engagement

...In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’. He offers insight into the current challenges retailers face, along with proven advice on how retailers can future-proof their business. In part 2 Jonathan discusses: What it means to be an omnichannel retailer ‘Bricks… Read More...

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The Future of Retail Part 1 – Retail Reinvented

Jonathan Hilton·31 October 2019·Customer Engagement

...Every month seems to bring more depressing retail statistics of once loved brands… Last year Poundworld, Toys R Us and Maplin. Recently, Debenhams and even retail giant John Lewis had to slash staff bonuses as profit fell 45%. Not agile enough to have adapted… Read More...

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Chief Data Officer role definition

Gam Dias·31 October 2019·Data & Analytics

...Organizations are only just getting to grips with the strategic importance of data. They are recognizing the value of a Chief Data Officer beyond governance and technology. Here is a template job description for recruiting a Chief Data Officer. Do you need a… Read More...

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Data Analytics – the value is in the join

Gam Dias·28 October 2019·Data & Analytics

...The future of data analytics will be in the joining up of currently disparate datasets. When data is pooled the insights become more valuable. The value of joined data presents businesses with new opportunity but also presents consumers with added risk. Data inside the firewall Data science today is… Read More...

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The importance of data strategy

Gam Dias·28 October 2019·Strategy & Innovation

...For over 30 years we’ve been trying to harness data. Tech giants like LinkedIn, Google and Amazon own their markets by being smart with data. Today any organization can take advantage of abundant storage and affordable processing power to build game-changing insights. Whether you’re looking at continuous efficiency improvements or… Read More...

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Adaptive Leadership – timely response and expect plans to change

Karen Ferris·28 October 2019·People & Change

...In my last series of blogs, I explored the “Give It Up” model whereby true leaders need to move from a command and control style of leadership and towards one of delegation and trust. Not only do leaders need to give up control, but they also need to become adaptive… Read More...

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Artificial intelligence and the heartfelt business of empathy: An interview with Minter Dial

Minter Dial·28 October 2019·Enabling Technologies

...‘Leading Digital Transformation’ is a weekly podcast series produced in collaboration between The Digital Transformation People and Rob Llewellyn digital transformation advisor and founder of CXO Transform. During this series, Rob interviews experienced practitioners, authors and thought leaders whose stories and experiences provide valuable insights for digital transformation success. In… Read More...

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Disruption mindset – an interview with Charlene Li

Charlene Li·23 October 2019·The Case For Digital Transformation

...‘Leading Digital Transformation’ is a weekly podcast series produced in collaboration between The Digital Transformation People and Rob Llewellyn digital transformation advisor and founder of CXO Transform. During this series, Rob interviews experienced practitioners, authors and thought leaders whose stories and experiences provide valuable insights for digital transformation success. Read More...

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