A Major European Bank Employs Business Architecture And CX To Overcome Silos
Derek Miers·19 January 2016·People & Change
...This case study is based on a fusion of recent consulting engagements. EuroBank was embarking on a major change programme aimed at reinventing the core of the organisation over the next 5 years.
Business Challenge
The Bank had been relatively successful in avoiding the financial meltdown – mostly as a result of some cautious risk management in the early 2000s. Following previous rounds of M&A, the Bank had multiple overlapping systems and products. With strong functionally-organised business units, there was no effective way of challenging their dominance; each department set its own budgets and employed their own IT resources. To set up the Bank for a successful, long-term business simplification change initiative, the Bank started to explore a combination of a centralised Business Architecture initiative and CX programmes. It had to develop both the muscles and reflexes it would need for the transformation ahead. Read More...
thedigitaltransformationpeople.com·
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