The key to setting performance expectations for executives

Richard Chiumento·8 November 2016·People & Change

...Everyone needs goals in both their personal and professional lives to deliver improved performance. And having to act upon key objectives cascaded down from senior and executive management teams is part of everyday life for junior and middle managers. It is how performance is measured through all levels of a business, and central to it delivering on its over-arching mission and strategy. Read More...

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Tips for the CIO: Managing the Budget and Spending

Peter Goral·8 November 2016·People & Change

...Similar to other department heads, the CIO has a budget and needs to closely manage spending. They are responsible for a variety of projects that can impact the entire organization and directly create (or reduce) revenue. Here are some best practices for CIOs that want to manage spending while running an efficient and customer-centric IT department. Read More...

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Transforming Enterprise Performance

Peter Murchland·7 November 2016·Strategy & Innovation

...This is another article in the series about architecting enterprises - digging deeper. Other articles in this series can be found in this index. Read More...

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BYOD: Large Firms need Clarity from the Top, not Ambiguity or Denial

JC GAILLARD·25 October 2016·Cyber Security

...In a previous article, we pointed out how millennials - whose digital-nativeness is often praised by employers - are actually endowed with less cybersecurity-savviness than their more senior co-workers. A key consequence of this is their failure to distinguish personal from professional uses of technology, and the fact that consumer and corporate tech are still two completely different worlds. Read More...

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Fundamental elements

Peter Murchland·24 October 2016·Strategy & Innovation

...Matthew Kern's article on the fundamentals of (enterprise) architecture prompted me to refer back to an earlier phase in my approach to architecture where I provided a general framework for clients and outlined the key elements which would be used within the framework. This extends on my original article about the elements of architecture descriptions. Read More...

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Coping in a Post-Truth World

Richard Lee·24 October 2016·Data & Analytics

...Definition: Post-Truth; A phenomena found “after the continuous use of facts & experts derived from “for hire” sources to bolster seemingly outrageous arguments where the public (Electorate) switches off its acceptance of any facts, figures or “truths” and now consciously wants to be deceived (its new comfort zone). Read More...

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Why delivering customer service excellence is no longer a choice

Richard Chiumento·24 October 2016·Customer Engagement

...The always-on, 24-7 world means today’s enterprises have many more touchpoints across the customer life-cycle. And technologies such as predictive analytics and machine learning allow them to learn far more about their customers than ever before. Read More...

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The dynamics of strategic networking

Richard Chiumento·24 October 2016·People & Change

...Whether as a result of digital disruption or transformation, Brexit, or global economic uncertainty, business leaders are having to steer their organisations through extremely challenging times. Inevitably, it will involve major change if not total reinvention of processes and business models in some cases. Read More...

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Why company culture is such a big deal

Richard Chiumento·24 October 2016·People & Change

...The Competition and Markets Authority’s (CMA) retail banking market investigation published in August calls for wide-reaching reforms that could shake up the banking sector for many years to come. It wants to ensure that customers get a better deal from their banks and benefit from technological advances. Read More...

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Telcos: Why giving your data to your customers is a great idea

Adam Burns·24 October 2016·Customer Engagement

...Eventbrite co-founder Renaud Visage explains why sharing their data with their customers is a win-win. Could this help transform telcos?Renaud Visage is Co-founder & CTO of Eventbrite, the global marketplace for event registration and ticketing – and a serious disruptor in its sector. We asked him about how the company uses data to drive value for its customers. Read More...

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Hard Hat Stats: Some bad habits we’ve gotten ourselves into (Part 3)

Kevin Gray·24 October 2016·Data & Analytics

...Random thoughts on questionable thinking, habits and practice in marketing research. I'm tongue-in-cheek in places but this is meant to be serious. Read More...

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4 Content ‘Must Dos’: #1 Visible Value to Create Competitive Advantage

Mark Hewitt·23 October 2016·Customer Engagement

...With 2017 right around the corner, I am undertaking a four piece blog series focused on the art-and-science of content. The components will include: Creating Content to Visualize Competitive Advantage Aligning Value with Customer Business Outcomes Mobilizing Content as a Discipline in the Organization Monitoring, Managing and Adjusting Based on Content Data & Results In this first post, I will focus on point 1 above. Read More...

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