Coping in a Post-Truth World

Richard Lee·24 October 2016·Data & Analytics

...Definition: Post-Truth; A phenomena found “after the continuous use of facts & experts derived from “for hire” sources to bolster seemingly outrageous arguments where the public (Electorate) switches off its acceptance of any facts, figures or “truths” and now consciously wants to be deceived (its new comfort zone). Read More...

 thedigitaltransformationpeople.com· 6 Shares

Why delivering customer service excellence is no longer a choice

Richard Chiumento·24 October 2016·Customer Engagement

...The always-on, 24-7 world means today’s enterprises have many more touchpoints across the customer life-cycle. And technologies such as predictive analytics and machine learning allow them to learn far more about their customers than ever before. Read More...

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The dynamics of strategic networking

Richard Chiumento·24 October 2016·People & Change

...Whether as a result of digital disruption or transformation, Brexit, or global economic uncertainty, business leaders are having to steer their organisations through extremely challenging times. Inevitably, it will involve major change if not total reinvention of processes and business models in some cases. Read More...

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Why company culture is such a big deal

Richard Chiumento·24 October 2016·People & Change

...The Competition and Markets Authority’s (CMA) retail banking market investigation published in August calls for wide-reaching reforms that could shake up the banking sector for many years to come. It wants to ensure that customers get a better deal from their banks and benefit from technological advances. Read More...

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Telcos: Why giving your data to your customers is a great idea

Adam Burns·24 October 2016·Customer Engagement

...Eventbrite co-founder Renaud Visage explains why sharing their data with their customers is a win-win. Could this help transform telcos?Renaud Visage is Co-founder & CTO of Eventbrite, the global marketplace for event registration and ticketing – and a serious disruptor in its sector. We asked him about how the company uses data to drive value for its customers. Read More...

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Hard Hat Stats: Some bad habits we’ve gotten ourselves into (Part 3)

Kevin Gray·24 October 2016·Data & Analytics

...Random thoughts on questionable thinking, habits and practice in marketing research. I'm tongue-in-cheek in places but this is meant to be serious. Read More...

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4 Content ‘Must Dos’: #1 Visible Value to Create Competitive Advantage

Mark Hewitt·23 October 2016·Customer Engagement

...With 2017 right around the corner, I am undertaking a four piece blog series focused on the art-and-science of content. The components will include: Creating Content to Visualize Competitive Advantage Aligning Value with Customer Business Outcomes Mobilizing Content as a Discipline in the Organization Monitoring, Managing and Adjusting Based on Content Data & Results In this first post, I will focus on point 1 above. Read More...

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How to Get Executive Buy-In for Innovation Projects

Peter Goral·23 October 2016·People & Change

...Whether you need to implement a new business intelligence solution, or you need to find ways to implement Big Data analytics across the organization, innovation is a must. Despite the pressing need for digital transformation, there are still many obstacles on the road to business innovation. To push forward new initiatives, business and IT teams often must achieve “buy-in” among top-level executive stakeholders, which requires a thoughtful and methodical approach. Read More...

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The Cyber Highway…Supply Chain Essential

Cyber Brokers·19 October 2016·Cyber Security

...Are you on the road to the Cyber Highway? It is unlikely that your supply chain is travelling in this direction yet as the initiative was only launched last month in London by Lord David Blunkett, the chairman of Cyber Essentials Direct Limited. The concept behind it is to help improve a business's cyber security posture and to provide reassurances in their supply chain which traditionally can present a significant cyber security threat…… an area which businesses often overlook and have little or no control over. Read More...

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Cultivating Future Leaders by Encouraging and Supporting Change Agents

Lee Bryant·19 October 2016·People & Change

...As part of Social Media Week London in September this year, we hosted a discussion about the role of internal change agents in companies and how and why they should be acknowledged and supported in playing this vitally important change role. Leadership does not just come from above in organisations, and cultivating leadership behaviours at all levels is important if you want to create a culture of action and ownership. Read More...

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Moving from Social Technology towards an Operating System for the Organisation

Lee Bryant·19 October 2016·People & Change

...This is a summary of a talk I gave in April to the Stuttgart Social Forum at the Bosch R&D Campus in Renningen.  You can view the accompanying slides from the link at the end of the article.  Read More...

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Defining the Operating Model for a Digital Enterprise

Lee Bryant·19 October 2016·People & Change

...A few weeks ago at the IOM Summit in Cologne, I gave a talk entitled ‘Defining the Operating Model for the Digital Enterprise’ that outlined what I think are the two key foundations of a digitally transformed enterprise: Read More...

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