What HR professionals can learn from a Talent and People Analytics Accelerator workshop

Elise Elan·8 November 2016·People & Change

...Recently we were delighted to run a stimulating Talent and People Analytics Workshop event and meet many passionate HR leaders. The 3-hour event was co-sponsored and hosted by our friends at IBM talent analytics team at the IBM Client Centre in London. Read More...

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The Bright Future of Retail – Olá Brazil

Tony D'Onofrio·8 November 2016·Customer Engagement

...Two weeks ago, had the pleasure of speaking to the Board of Directors at two major Brazil apparel retailers.  An updated view on "The Disruptive Future of Retail" was the message. Very pleased that audience was engaged, embracing of the disruptive trends discussed, and had lots of questions on their direct impact in the Brazil retail market.  Read More...

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Enterprise design mantras

Peter Murchland·8 November 2016·Strategy & Innovation

...What mantras do you find underpin your AE practices?  Are there particular principles or guidelines that you remind yourself about or that you share with others in your team and amongst your stakeholder community? Here are some of the mantras that I find myself repeating ... Read More...

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Reducing enterprise dissonance

Peter Murchland·8 November 2016·Strategy & Innovation

...Have you thought about the degree of dissonance that exists within your enterprise? Have you considered what the cost of this dissonance might be to the performance of your enterprise and its future success? Have you identified where the greatest points of dissonance exist in your enterprise? Have you considered what you might do to reduce dissonance in your enterprise? Read More...

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Doubling investment in cyber security over next five years underlines the continued need for industry support

Ian Glover·8 November 2016·Cyber Security

...Ian Glover, president of CREST, comments on the latest National Cyber Security Strategy announcements by Philip Hammond. Read More...

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What is ‘organizational development’ really about?

Ted Bauer·8 November 2016·People & Change

...Organizational development suffers from the same core business problem as many things -- it's hard to measure. Here's the basic deal with many jobs: even though senior leaders usually aren't very good at analyzing data in the context of decision-making, they nonetheless still believe that the only things deserving of their attention are measurable things. This comes from an all-consuming focus by many top dogs on financial metrics -- which can be measured and neatly arranged in spreadsheets, yes -- and causes concepts like employee engagement (harder to measure) to fall by the wayside (same with "talent strategy"). Read More...

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Your business is gagging on process

Ted Bauer·8 November 2016·People & Change

...Hmmm... business process. That's a multi-layered topic, no? Let me do my best here. I think the first place you need to begin is with the idea that for most senior executives -- or quote unquote decision-makers -- within an organization, business process is sacrosanct to the point that it's more important than people. That's probably not good: your processes and your products drive revenue, yes, but ... your people are those who interact with customers -- and apparently customer experience is now an important business trend -- and that has a lot of value too. There's long been confusion at organizations around 'how to treat customers' vs. 'how to treat employees,' and this whole thing is coming to a head in terms of business process recently. Read More...

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The hiring process is a massive punchline

Ted Bauer·8 November 2016·People & Change

...My last couple of years have been pretty awkward in terms of hiring process. I worked at PBS from 2011 to 2012, then decided to go to graduate school. That kinda sorta turned out OK, but it took me a long time to get a job once I got my Masters. Then I moved down to Texas for that job, right? And ... 17 months later, I got fired. I don't really look for work right now -- I do a lot of freelance -- and while part of that is because I'm not sure how great I am with hierarchy and office jobs, part of it is because the hiring process is completely broken in America. Read More...

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Actionable feedback lessons from John Wooden

Ted Bauer·8 November 2016·People & Change

...How to give feedback is a pretty big business topic that we don't often seem to discuss. Hell, so is feedback in general. I'm a pretty big fan of the whole idea of 'feedback' and 'giving feedback' and feel like the concept should be a business advantage to most people, but unfortunately it's not -- and here's the visual to help you understand that: Here's the actual problem: a lot of managers don't actually like talking to their employees -- it feels awkward or uncomfortable for them. That makes sense largely because of how we've come to approach management -- namely the whole deal where you absolutely, positively cannot be friends with people who work for you. (That's actually just 1 of about 12 different types of horrible bosses you can have, FYI.) Read More...

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Shouldn’t the antidote to “I’m so busy!” be more business simplicity?

Ted Bauer·8 November 2016·People & Change

...I've been thinking about this idea of simplicity in business for years now. Following this bouncing ball, right? At the same time you've got this clash between simplicity in business and everyone wanting to be busy all the time ( to showcase how relevant they are), you've got this other clash between "logic" (process!) and "emotion" (human beings!). We want to set up workplaces as logical, so we throw heaps of process at almost everything. Business process, though, tends to bury results. Why is that? Humans are emotional creatures, so they respond to emotional triggers -- not always process-driven ones. Read More...

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How to step into a leadership role

Richard Chiumento·8 November 2016·People & Change

...The debate over whether leaders are born or made is a perennial topic in management and leadership circles. While there are undoubtedly individuals who are earmarked as having leadership potential from the outset of their careers, being a leader in today's challenging business environment is about far more than a set of postive personality traits and having the right skillset. Read More...

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The key to setting performance expectations for executives

Richard Chiumento·8 November 2016·People & Change

...Everyone needs goals in both their personal and professional lives to deliver improved performance. And having to act upon key objectives cascaded down from senior and executive management teams is part of everyday life for junior and middle managers. It is how performance is measured through all levels of a business, and central to it delivering on its over-arching mission and strategy. Read More...

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