The Disruptive Future of Retail Loss Prevention

Tony D'Onofrio·4 October 2017·Customer Engagement

...In December 2016, Amazon Go was introduced to the world. The premise of the new 'Just Walk-Out technology' store was to empower consumers to walk-in, pick up any products, and track it all through a virtual shopping cart. "When you're done shopping, you can just leave the store. Shortly after, we'll charge your Amazon account and send you a receipt."   Read More...

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Are you an AI leader or laggard?

Richard Chiumento·28 September 2017·People & Change

...Scarcely a week goes by without a new survey on how intelligent machines are impacting the future of work. After a flurry of initial apocalyptic headlines predicting human obsolescence, more recently, studies have focused on human-robotic coexistence. But if the new partnership is to be a harmonious one, a number of culture gaps will have to be addressed. Read More...

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The Role of AI in Assisting Customer Experience

Ronald van Loon·28 September 2017·Customer Engagement

...From being the plots of sci-fi thrillers to being seen as threats by the working populace, Artificial Intelligence (AI) has during the last few years jumped into the headlines as it has become a part of reality.   Read More...

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Social Business is an Organizational Necessity

Mark Hewitt·25 September 2017·Customer Engagement

...Digital transformation is shaping the future of business. Being a "fast follower" is no longer a competitive option. Organizations are waking up to the reality that market leaders who have embraced digital transformation are uniquely differentiated. In this green paper, get more insight into how organizational leaders embrace social media to improve employee and organizational readiness to meet the needs of a rapidly evolving marketplace. Read More...

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Digital Innovation Starts with a Digital Core

Ronald van Loon·25 September 2017·Strategy & Innovation

...A lot of times when the prevalent industry trends are discussed among industry folks, there are usually two directions in which the conversation goes. It is either varying states of disbelief at the rate of change within the business and IT landscapes; or it is enthusiastic agreement on the importance of moving with the times and adopting a digital infrastructure. Read More...

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How Leading Organizations are Leveraging Big Data & Analytics

Ronald van Loon·25 September 2017·Data & Analytics

...Jim Bergeson said: “Data will talk to you if you’re willing to listen”. Few can dispute that. However, the challenge comes when data transforms into bundles and stacks of unorganized and unstructured data sets. The challenge comes with listening to big data and making sense of what it says. Read More...

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Why Banks Should Reinvent Banking in the Era of Platform Economy

Deepthi Rajan·20 September 2017·Strategy & Innovation

...Six of the ten most valuable companies in the world are platform companies. None of the six is a bank. Admittedly, banks are late to the platform party. Nonetheless, banks are set on — what would have been considered impossible until a few years ago — transforming themselves from impassable… Read More...

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The Employee vs. the Organisation – The Mechanics of Employee Experience Design: What is Employee Experience all about?

Jeff Wellstead·18 September 2017·Strategy & Innovation

...Jacob Morgan – a best-selling author of three books, the latest of which is titled The Employee Experience Advantage, describes several dimensions of employee experience evolution that have developed over the years such as utility, productivity, engagement and experience at work. Read More...

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Large Firms: What role for the Group CISO?

JC GAILLARD·18 September 2017·Cyber Security

...The role of the CISO and their reporting line seems to be a continuing topic of discussion amongst cyber security professionals. The same title often hides a large diversity of roles, positioned differently across their respective organisations. It often reflects the maturity of each firm towards the appreciation of the threats it faces, the need for business protection, and its appetite for controls. Read More...

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Equestrian Sports – Where Trots Get Digital and Technology Meets Tradition

Ronald van Loon·18 September 2017·Data & Analytics

...Equestrian sports is one of the oldest forms of sports entertainment. Its history can be dated back to the ancient Greek civilization. Since then, the trots have transcended the periodical barriers from time to time, walking stride to stride with the age-specific customs, and entertaining the crowds in the process. And, in this present age, where everything is digitized, the trots have now become digital too. Read More...

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Trying to transform your business? People > product.

Ted Bauer·18 September 2017·People & Change

...Business transformation is a topic that's been top of mind for some execs in the last few years. Part of this comes from concerns around disruption, and part comes from a change management approach showing you can make more money if you're "agile" or "adaptable."    Read More...

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How the Internet is killing Challenge

Roderic Yapp·11 September 2017·Strategy & Innovation

...This article focusses on challenge and alignment, explaining how both are under threat as we digest more information digitally. Colin Powell’s quote on loyalty, shown below, perfectly captures the relationship between challenge, alignment and loyalty. Read More...

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