Business Intelligence – Top Influencers, Brands and Publications

Joe Fields·6 June 2018·Customer Engagement

...Business intelligence (BI) refers to technologies, applications, infrastructure, tools and best practices for the collection, integration, analysis, and presentation of business information to improve and optimize decisions and performance. Business intelligence can be used by companies to support a wide range of business choices ranging from basic operating decisions such as product… Read More...

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8 Considerations to Ensure Customer Experience Excellence

Bill Ross·6 June 2018·Customer Engagement

...There are many organizational considerations involved in successful digital transformations. After several years of working with large, multinational companies of various stripes, we’ve determined that the following eight areas must be addressed to mitigate risk and increase the likelihood of success. We assess our clients in all of these and… Read More...

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A Better Stats 101

Kevin Gray·6 June 2018·Data & Analytics

...Judging from “Stats 101” courses in which we plug numbers into simple formulas, or seminars given by software vendors where we click-and-drag or point-and-click for two days, it would be easy to get the impression that there really isn’t much to statistics. Of course, there are dweeby types whose worlds… Read More...

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How Millennials in the Workplace are changing the B2B Landscape

Nathan Sykes·6 June 2018·Customer Engagement

...For the most part, the B2B industry has been largely isolated from most of the changes happening in today’s workforce. Fortunately — or unfortunately, for some — that’s no longer the case. The Millennials are here, and they’re kickstarting considerable changes in the industry just by being who they are. Read More...

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Confessions of a Former Social Business Lunkhead

Kenneth Gustin·5 June 2018·Customer Engagement

...It wasn’t that long ago that I thought of LinkedIn as the place where my on-line resume lived. Full stop. I’ve been in sales for over two decades and for the vast majority of that time I worked for companies that invested in marketing campaigns, programs, and events which generated leads. Read More...

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Personal Branding and Retiring Early on Your Own Terms

Tony D'Onofrio·4 June 2018·Customer Engagement

...Officially I announced my early retirement from Sensormatic / Tyco / Johnson Controls on social media last week. Culminating an amazing 25+ year career, this life changing event was nearly a decade ahead of my long-term plans.  “There is no end. There is no beginning. There is only the… Read More...

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Industrial 4.0: Running Successful Anomaly Detection

Ronald van Loon·4 June 2018·The Case For Digital Transformation

...From smart phones to smart refrigerators, technology now plays a really important part in our life. This rapid rise of technology has not just added feasibility to our lives, but has also transformed the world of manufacturing. Industry 4.0 is the newest label that has been given to the eventual combination… Read More...

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What you’ve got to look forward to at Employee Experience 2018

Jeff Wellstead·4 June 2018·People & Change

...Last year, I attended the UK’s first ever conference on IQPC Employee Experience held at Twickenham Stadium. Appreciating that the notion of ’employee experience design’ was new on the HR scene and it was also the first year the conference was being held, I didn’t have high expectations. Surprisingly though it was… Read More...

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Balancing the Books – Portfolio Acquisition Strategy (Part 1)

Samuel Church·4 June 2018·Strategy & Innovation

...Arguably, every significant decision made should have one or more strategic driver and those decisions relating to buying and selling books or portfolios are no exception. So can an acquisition or disposal impact on balance sheet, costs, yield and future viability? Undoubtedly! Balancing the Books The ‘holy grail’ is to… Read More...

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The secret to managing risks well in agile environments

Sam Isaacson·4 June 2018·Delivery

...As a general rule, technology systems don’t like being fiddled with. Changes have a tendency to introduce unwanted…let’s call them ‘features’. Security vulnerabilities, hidden calculations and unexpected system downtime are all common byproducts of change. Risk management in technology change is really important. When IT still needed to be spelt… Read More...

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How to triumph in the “more for less” economy

Phil Darby·3 June 2018·Strategy & Innovation

...When all the talk and fancy theories are done, there is only one fundamental differentiator of successful and unsuccessful businesses and that’s efficiency. It’s not complicated, although executives and consultants around the world like to build mystique around it. Business is simple. You put money in one end, invest it… Read More...

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Challenges with Driving Innovation in Organisations

Maneesh Chaturvedi·3 June 2018·People & Change

...A lot of organisations are faced with the task of fostering a culture of innovation in today’s competitive environment. An integral part of fostering that innovation involves upskilling the employees as well as moving onto a digital transformation journey. Organisations have traditionally struggled in this quest despite having the… Read More...

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