Creating Customer Constellations – Episode 2: Creating Bright Stars

Samuel Church·23 May 2018·Customer Engagement

...In my previous article, I set out the Customer Constellation Model which can be used to help you develop an effective customer engagement strategy. The key aspects of this model are: Stars – individual products and services Black Holes – products and services viewed by the customer as lacking… Read More...

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The tenure of the CISO is key to driving security transformation

JC GAILLARD·16 May 2018·Cyber Security

...Nothing will change until the profile of the CISO is raised and they start to see their role over the mid to long-term. Surveys suggest that the average tenure in a CISO position is around 2 years. Although it seems to vary depending on industry… Read More...

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Insurance Coverage: A Key Component of Effective Due Diligence

Judy Selby·13 May 2018·Cyber Security

...Following an active 2017, merger and acquisition activity shows no signs of letting up this year. In fact, a recent survey by Deloitte found that corporate executives and private equity investors expect strong deal activity throughout 2018, with technology acquisition as a primary deal driver. The… Read More...

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How the General Data Protection Regulation (GDPR) will impact the Banking Sector

Vimal Mani·8 May 2018·Cyber Security

...The whole of the EU is chanting one mantra right now and that is GDPR (the General Data Protection Regulation), the compliance mandate soon to be enforced on the 25th May 2018. This GDPR is a program brought into place to develop, implement and improve customer data privacy and data… Read More...

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Customer Experience powered by Human Analytics

Sheetal Bansal·8 May 2018·Customer Engagement

...In today’s dynamically changing technology-driven world, digital penetration is playing a key role in revolutionizing the customer experience. The existence of the internet is no longer limited to emails or video calls with dear ones. Social media channels such as Facebook and WhatsApp have diversified beyond their initial remit. This… Read More...

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How To Sell Professional Services Today – Part 1

Randy Shattuck·2 May 2018·Customer Engagement

...Over the next several thought pieces, I want to share with you what works today in selling professional services.  I want to start by asking you a question. When I use the term “sales person” what image comes to mind for you? Do you think of a slick huckster who… Read More...

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Digital Boom or Doom?

Greg Taylor·29 April 2018·Enabling Technologies

...Today, technology has us holding a mirror up to ourselves. The thing is, we’re not entirely sure we like what we see. There’s a number of factors at play including the “awakening” to the vast amounts of data companies now hold on us. It’s suddenly got us… Read More...

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What Does GDPR Mean For Your Business?

Ronald van Loon·24 April 2018·Cyber Security

...The European General Data Protection Regulations (GDPR) will come into force on May 25, 2018. These regulations will have a significant impact on existing data collection and analysis methods. Many businesses have become reliant on customer data collection for marketing and product designing. These businesses will need to… Read More...

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Systems Thinking for Cybersecurity Education

Ludmila Morozova-Buss·23 April 2018·Cyber Security

...Cybersecurity: A ‘no-woman’s’ world!? The word ‘unprecedented’ seems too weak to convey just how much the dimensionless operational space of digital (r)evolution requires instantaneous reaction. Striving for knowledge brought me far beyond my own personal horizons of discernibility.   With the mission to create and scale globally an inclusive ‘authors-publisher-readers’ circle of wisdom and… Read More...

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The 2018 Definitive Retail Model Success Formulas Revisited

Tony D'Onofrio·23 April 2018·Customer Engagement

...New research and the continuous digital disruption of retail inspired this re-examination of the retail model success formulas published in a post late last year. “A sea change is clearly taking place in the retail market with major upheaval, but it is surely not the retail apocalypse. In… Read More...

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GDPR and the DPO: Threats or levers for the CISO?

JC GAILLARD·22 April 2018·Cyber Security

...The GDPR is not just about Security, but it has been dominating the life of the CISO and DPO alike, since last year. Notoriously, the regulation contains only a few actual references to data security. Article 32 mentions the need to have “appropriate” technical and organisational measures in place to ensure… Read More...

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Faces, fingerprints, behaviour and blood: Who leads the pack in authentication innovation?

Francesco Scarnera·3 April 2018·Cyber Security

...I remember the first time I used a fingerprint scanner on a laptop I’d been given for work and it wasn’t exactly the most satisfying experience. It was a ‘slot style’ fingerprint reader (it may have been this model) and even after ‘enrolling’ my index finger… Read More...

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