Walmart and the Post Covid-19 Future of Retail RFID
In my last RFID article titled “Nike and the Retail Industry Adoption Outlook for RFID”, I…
thedigitaltransformationpeople.com
Omnichannel
How Sitecore provides the process and technology that CMOs need to win at omnichannel
Marketing leaders today are constantly challenged by the demand for more content required by their…
techwireasia.com
Kustomer raises $60M for its omnichannel-based CRM platform – TechCrunch
Kustomer, a CRM startup that’s taking on the likes of Zendesk, Salesforce and many other…
techcrunch.com
Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience
When we started Amazon in 1995, it was with the mission to be the earth’s…
amazon.com
Moving From Multi-Channel to Omnichannel, the Complete Guide | CommBox
In this article, we are going to take you through the benefits of moving to…
commbox.io
The future retail Part 2: The importance of becoming an omnichannel retailer
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’.…
thedigitaltransformationpeople.com
Digital transformation lessons from Bezos and the Washington Post
When Amazon purchased Wholefoods in 2017 retailers’ worries grew. Two years later, the tightly coupled…
thedigitaltransformationpeople.com
Open APIs and the omnichannel platform for the telecoms provider
In many of today’s verticals – not just the telecoms industry – the reliance on…
techhq.com
The state of USA retail: Apocalypse or renaissance?
Recently I had the pleasure of speaking at the Loss Prevention Research Council (LPRC) Impact 2019 conference.…
thedigitaltransformationpeople.com
Multiple touchpoints and omnichannel comms: tomorrow’s call centers today
In today’s customer-focused business environments, customer satisfaction is no longer enough. Instead, the market leaders…
techwireasia.com
Omnichannel retail solutions in Asia: joined-up retail technology in 2019
The marvelous thing about the internet is that it is a very democratic place. For…
techwireasia.com
Implementing An Omni-Channel Customer Service Platform Is Essential To Success | CommBox
What Customer Loyalty Is, Why It Is Important, And How Commbox’s Omni-Channel Customer Service Platform…
commbox.io