Case Study: Avast – Customer Experience-led Strategy
Avast is the global leader in next-gen cybersecurity products for consumers and businesses, operating across…
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Leading Digital: The Executive Summary
Leading Digital: Turning Technology Into Business Transformation is the classic book on digital transformation. Here…
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Creating Customer Constellations – Episode 2: Creating Bright Stars
In my previous article, I set out the Customer Constellation Model which can be used…
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Creating Customer Constellations
Modern customer engagement strategies tend to focus on ‘owning’ a customer, or at the very…
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BHF Sprint in a Day: Agile Myth Busting
Recently we’ve had the very great pleasure of designing a Sprint in a Day workshop…
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FinTech 2018: Hot Topics and Top Influencers
FinTech is a relatively new industry applying technology to improve financial activities. FinTech companies consist…
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The Book of Why
UCLA computer scientist Judea Pearl has made noteworthy contributions to artificial intelligence, Bayesian networks, and…
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K-Means Clustering Algorithm – A Case Study
This experiment clusters similar companies into the same group given their Wikipedia articles and can…
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Do you plan tactically or strategically?
We are far better at planning for the short-term than we are for the long-term. Think…
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Change the Old or Build the New?
We work with large organisations that have typically optimised their management structures and operations over…
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An automated future that works for all
Workforces are fast becoming used to the notion of having robots and automation as their…
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Does your tech for good website sound too techie? Here’s how to fix it.
Remember that persistent line from the shampoo ad? “Here comes the science bit. Concentrate!” It’s a bit…
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