Creating Customer Constellations
Modern customer engagement strategies tend to focus on ‘owning’ a customer, or at the very…
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Modern customer engagement strategies tend to focus on ‘owning’ a customer, or at the very…
thedigitaltransformationpeople.com
In this age of data and convenience, customers across the globe are getting used to…
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In today’s dynamically changing technology-driven world, digital penetration is playing a key role in revolutionizing…
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In most countries, we see the same trend at retail banks — fewer trips to…
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Before we look at customer centricity, let me start with a quote from a great…
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Teenagers are complicated. Our next generation of consumers is a hormonal, exam-laden bunch. They’re fearful…
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Creating a seamless, personalized, and frictionless customer journey is one of the top-most priorities for…
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Before the internet and social media became such significant parts of customer experiences, people who…
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One of the most famous quotes in business and the core sentiment is as true…
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As consumer expectations towards their digital user experience are increasing, banks are striving to provide…
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I consult with managing partners in mid-size CPA firms, those with 15-100 staff. I often ask…
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Most organsiations have by now realised digital transformation is essential to their success. But many of them forget…
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