Leadership behaviour

How should your HR department determine the behaviors that will help your organization meet its performance goals? Stevens Sainte-Rose, CHRO for Walgreens, recommends looking “outside – in”.

How should your HR department determine the behaviors that will help your organization meet its performance goals? Stevens Sainte-Rose, CHRO for Walgreens, recommends looking outside in.

Stevens Sainte-Rose, CHRO, Walgreens:
Most companies when they think about leadership behaviors or when they think about behaviors, performance behaviors, they talk to a group of people like this in their organization, they get feedback, top down, and they come back with 4-5, some companies 10-12 different words and they say – we’ll draw your behaviors from this internally focused list of behaviors. But the reality is your culture is a reflection of how your external stakeholders see you…a reflection of how your external stakeholders see you and then you live it inside out to your external stakeholders. So doing behaviors, coming up with behaviors, just talking with your team is not enough. You’ve got to benchmark with external stakeholders”.

And has Walgreens received this type of external feedback from their partners?

Stevens Sainte-Rose, CHRO, Walgreens:
We were overwhelmed by the amount of feedback that we received from our external stakeholders! And what we learned was, the feedback that we were getting from our teammates that was important, and with the feedback we received from the community, customers and suppliers, we now have a more robust set of how we should behave to live our purpose”.

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