Flying Past Middle Age Loyalty Programs Anxiety
"We want people to be able to use those (Frequent Flyer) miles not to fly…
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Customer Engagement
4 Tips for Getting the Maximum Value out of Your CMS Platform
Many businesses are using a Content Management System but not all are getting the maximum…
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Why utilities can’t afford to ignore customer experience
With growing competition – as well as rising expectations from customers increasingly exposed to new levels…
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MR Realities – “Social Media: Promises, Challenges and the Future”
Everyone talks about Social Media, but there are many questions about what it can actually…
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5 Social Business Predictions for 2017
In the past two years, we have seen a focus on content creation and storytelling,…
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Step out of the traditional marketing funnel to increase conversion rate
Over the last few years, things have changed dramatically in the funnel structure. Long gone…
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UK Retailers and Omnichannel Offerings: Why They Fall Behind Their US Counterparts
Compared to their US rivals, UK department stores are losing ground when it comes to…
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The Top 3 Retail Technology Inventions of All Time
I have been debating for some time the top 3 retail technology inventions of all…
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What Distinguishes Top-Performing E-commerce Companies?
According to Robert Moore, CEO of RJMetrics, venture capital firms and e-commerce companies have had…
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Digital Communications: An Asset Oft Overlooked
Strong digital communications are often the primary factor that differentiates leading corporate brands from their peers.…
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Tastes Of The UK’s Richest: Leveraging Their Diversity
The UK's wealthiest 1% (about 570,000 people) show a clear tendency towards mid-level goods and…
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