About Jacqui Rigby

Over 20 years’ experience in Transformation, Commercial and Marketing roles, including in regulated environments. Held Board positions and Executive roles for 13 years. Innovated in consumer markets and led the revitalisation of a consumer-facing business. Designed and delivered business operating model, IT and cultural programmes of work. Strong motivator of teams through engagement and a drive to achieve beyond expectations.

Translating strategy into action creating 3 & 5 year business roadmaps, 12 month action plans and embedding across the organisation to deliver desired financial and non-financial KPIs

Business transformation, with a commercial & customer aligned IT strategy including development of multi-million pound business cases, management of complex IT & business change and delivery of business benefits, with multi-disciplinary teams across multiple sites

Defining and delivering operating model change through an engaging approach with all colleagues

Customer experience & customer strategy development and design of the operating model changes required to deliver the customer outcomes

Delivering commercial benefits through B2B partnerships and consumer marketing developing, implementing and managing successful B2B partnerships. Brand re-design, brand creation and leading marketing campaigns. Proposition development and launch

Engaging leadership at Executive & Board level who people seek to work with; skilled coach that develops individuals and provides residual value to the organisation

I thrive when defining business strategy and translating into action, optimising the blend of people, process and technology change to rapidly deliver business benefits.

My natural leadership style is to put people at the centre. I have established and coached high-performing teams, consistently scoring over 90 in independent colleague engagement surveys. I mentor (gratis) former colleagues and partners.

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Specialisms

Business Transformation, Marketing, Strategy, Innovation, Customer Experience, Customer Strategy Development, Leadership, Brand Re-design, Brand Creation, Marketing Campaigns, Coaching.

Recent articles by authors from Jacqui Rigby

Customer Engagement

Augmenting Lawyers with Robots

Strategy & Innovation

Startling Gaps Appearing In Digital Transformation Programmes!

Customer Engagement

Is your customer experience ‘Ritz Carlton & Zappos’ or ‘nPower’?