Smart Store Can You SEE Me Now?

Tony D'Onofrio·20 September 2018·Customer Engagement

...Frictionless secure commerce coupled with immersive customer experiences have been on my mind for some time. Engaging with an in-store geolocation security company and new updated data on internet connectivity, growth of smartphones, and the Internet of Things (IoT) inspired this post. Future consumer in-store interactions will include autonomous digital… Read More...

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Empowering workforces of the future

Richard Chiumento·18 September 2018·People & Change

...Any leader that ignores or underestimates the reskilling challenge brought about by the Fourth Industrial Revolution does so at their peril. We have had enough warnings from the wave of surveys and studies published over the past year but perhaps none more emphatic than research released by the World Economic… Read More...

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What Insurance Execs Could Learn From Playing Fortnite

Samuel Church·17 September 2018·Customer Engagement

...It is one of the most popular video games in recent history, boasting 125 million worldwide users. Fortnite is a game that sees players fight as animated characters to be the last one standing. Players can play for free but upgrades such as character ‘skins’ (outfits) are bought or earned… Read More...

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Scaling-Up: The foundation

Frank Mattes·17 September 2018·Strategy & Innovation

...This is the first part of a two-part lead article, co-written with Dr. Ralph-Christian Ohr. The – in the truest sense of words – ‘billion-dollar-question’ we are addressing is: How can companies generate more business impact from non-incremental innovation? The solution to this question lies in the middle… Read More...

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It’s time to talk about U.S Data Laws

Nathan Sykes·13 September 2018·Cyber Security

...A survey conducted by Pew Research, as if we really needed one, indicates at least half of all Americans perceive their online data to be less secure today than it was a few years ago. America, despite relentless progress on other fronts, and despite being one of the most… Read More...

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The Copenhagen Catalog

Lee Bryant·12 September 2018·Customer Engagement

...This year’s TechFestival in Copenhagen was a great event with a soul, and pulled together people from all over the world who want to see technology have a positive impact on our world (good write up here). Within the event, Thomas Madsen-Mygdal pulled together a ‘think tank’ of… Read More...

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Why Research Is Hard…And What To Do About It

Kevin Gray·12 September 2018·Data & Analytics

...Many marketing researchers will confess that our industry has never been very adept at marketing itself, ironic though this may be. Another matter less talked about concerns the second word in our industry title – research. Marketing research, including newer methods, can be quite slipshod. “But it doesn’t have to… Read More...

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Thoughtless marketing and the call to think

Kevin Adema·12 September 2018·Customer Engagement

...When I was a young lad, my days were often filled with trips to the principal’s office followed then by long stints at the kitchen table staring eye-to-eye with my father who usually posed one of two questions: Son, when will you stop using your head as just a hatrack?… Read More...

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Team Agility Vs Business Agility

Anikh Subhan·12 September 2018·Delivery

...Team Agility is when a delivery team is using Agile practices and techniques to produce software or value. They might be doing daily stand ups, working in sprints, collaborating closely and have a consistent rhythm/ heartbeat. They might even have everyone co-located and available for ad-hoc conversations. However, they might… Read More...

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12 Questions for Marketers

Kevin Gray·10 September 2018·Data & Analytics

...Though marketing has changed in many respects in the past decade or so, people are still people and entrenched beliefs and habits drive much of what we do, marketers included. Asking ourselves a few questions can help clarify our thinking and bring to light assumptions and cognitive biases we weren’t… Read More...

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Corporate culture in a digital world

Rav Punia·9 September 2018·People & Change

...A company’s culture is composed of its self-sustaining patterns of behaviour, feeling and thinking – it determines “the way we do things around here.” “the way we do things around here.” – Let that sink in… It’s a rigid response to an ever-evolving and increasingly complex world. Mantras like this… Read More...

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Wealth Managers – 3 reasons to take digital disruption seriously

Rav Punia·9 September 2018·Strategy & Innovation

...The story is familiar, whilst the focus of this article is for Wealth Managers who deal with Ultra High Net Worth Individuals (UHNWIs), many leaders from a variety of industries that I meet say the same thing – “I really like your ideas and I can see how they add… Read More...

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