A propitious four-star Amazon clicks-to-bricks experiment

Tony D'Onofrio·13 December 2018·Customer Engagement

...This past week I had the opportunity to visit the new Amazon Four-Star physical retail store in New York City. Located in the chic Soho neighbourhood, collectively the items in this store have an average rating of 4.4 stars. Visually let’s walk through the store, read some early reviews, and… Read More...

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What happens to businesses that don’t digitally transform?

Niall McKeown·6 December 2018·Strategy & Innovation

...Governments are claiming they have digitally transformed. The reality is that they have mostly digitised existing processes. This is not something to be celebrated, it’s a citizen expectation. Delivering the exact same product or service, enabled by online forms is not transformation.   AI is being adopted. Read More...

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Trustfulness and professionalism

Lee Bryant·6 December 2018·Strategy & Innovation

...Last week, I took part in two events at the Institute of Chartered Accountants in England and Wales (ICAEW) concerned with the future of the accounting profession and its firms. This followed on from the work we did with the Institute on the Future Firms report, which proposed a multi-dimensional framework… Read More...

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How to use stakeholder events to drive change

Phil Darby·6 December 2018·People & Change

...Fortune-changing initiatives don’t have to come from your boardroom, but even if your organisation is hierarchical there is still something you can do to open things up a bit, drive change and influence the future of your organisation. Success in the digital economy requires every organisation to connect with new customers… Read More...

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The Surprising Global Forward March of Facial Recognition – Part 3

Tony D'Onofrio·30 November 2018·Cyber Security

...In Part 1, we introduced your face as the next computer cookie and discussed USA/UK retail applications. In Part 2, we faced the reality that more FaceID disruptions is coming to the security industry, introduced healthcare applications, and concluded with GAFAM insights (Google, Apple, Facebook, Amazon, and… Read More...

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The Surprising Global Forward March of Facial Recognition – Part 4

Tony D'Onofrio·30 November 2018·Cyber Security

...In Part 1, we introduced your face as the next computer cookie and discussed USA/UK retail applications. In Part 2, we faced the reality that more FaceID disruptions are coming to the security industry, introduced healthcare applications, and concluded with GAFAM (Google, Apple, Facebook, Amazon, and Microsoft) investments. In … Read More...

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Why small businesses need to merge physical and digital

Nathan Sykes·30 November 2018·Strategy & Innovation

...Let’s talk about how small businesses need to merge their physical and digital presences to survive in today’s competitive business environment. Physical retail sales — those conducted at brick-and-mortar locations — still account for more than 90 per cent of all sales made. And depending on the industry in which… Read More...

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What to look out for when hiring a new CISO?

JC GAILLARD·29 November 2018·Cyber Security

...The traditional role of the CISO is changing. It is being challenged by emerging new regulations such as GDPR, which are impacting all industry sectors, and the arrival on the scene of the new role of the DPO in many firms. It is being marginalised by… Read More...

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A decade of data

Miles Pritchard·28 November 2018·Data & Analytics

...I sat on a panel several weeks ago discussing a subject that is very close to my heart. The session was dealing with the way in which 3rd party data providers position themselves, productise their data assets, and build strategic relationships with agencies and brands, and how this has evolved… Read More...

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Social Media’s Missed Opportunity Part II: Restoring the Promise

Rod Collins·28 November 2018·Customer Engagement

...Social platforms are powerful forces because they tend to be monopolies. As pointed out in Part I of this two part article, until the digital revolution, the only practical social platform was the government, which by its very nature has to be a monopoly. None of us would want… Read More...

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Why Qualitative Research?

Kevin Gray·28 November 2018·Data & Analytics

...In the era of big data, AI, machine learning and Bayesian statistics, why would we still need qualitative research? Actually, it may be more useful than ever. Much of my work (though not all) is in marketing research, and I frequently interact with qualitative researchers and use their insights when… Read More...

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Is agile the last word?

Angela Prentner-Smith·28 November 2018·Delivery

...Nothing lasts forever and there’s always the next big thing. Has Agile won or is it dead already?  Something I’ve been pondering for a while is what’s the next big thing in project delivery? Agile has been around for a while now, and businesses are still struggling with its adoption. Read More...

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