Time to upgrade employee experience

Richard Chiumento·6 May 2019·People & Change

...Technology frequently gets the blame for much of the disruption taking place in the workplace. But it can’t shoulder responsibility for the news this week that the UK productivity slump is linked to employee experience at work despite the finding that only a fifth of UK employees are satisfied with… Read More...

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The three next wave retail growth technologies

Tony D'Onofrio·6 May 2019·Customer Engagement

...In the past twelve months, I have spent substantial quality time with global retailers, expanded my social media reach, engaged a substantial number of technology companies including more Silicon Valley startups; all focused on being a driver of disruptive retail change. Reflecting on what I saw and heard in my just completed… Read More...

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Part 5: Agility in practice: The swarm organization at Daimler

Roland Deiser·6 May 2019·People & Change

...In our conversations with 30+ senior executives from global corporations about their digital transformation challenges, Daimler’s approach to agility stood out – not only because it is extremely well designed and emphatically promoted by the very top of the organization; it’s also remarkable in light of the high stakes and… Read More...

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The future of B2B payments

Nathan Sykes·2 May 2019·Enabling Technologies

...The modern digital transformation is appropriately named because it’s affecting everything. From retail transactions and customer service tools to data-heavy operations like analytics, nearly every industry is seeing quite the evolution. It’s about more than just going digital, too: It’s about upgrading the convenience and efficiency of various operations or… Read More...

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Part 4: The agility challenge

Roland Deiser·1 May 2019·People & Change

...Virtually all the executives we spoke during our investigation on Digital Transformation Challenges agreed on the importance of overcoming the pervasive silo culture and inward orientation that most large organizations are suffering from. Working across boundaries – no matter if they are boundaries of mind, function, division, or organization –… Read More...

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Are you ready to run a digital business for the digital age?

Braden Kelley·1 May 2019·Strategy & Innovation

...In our digital age, all companies must change how they think, how they interact with customers, partners, and suppliers, and how their business works on the inside. Customer, partner, and supplier expectations have changed, and a gap is opening between what they expect from their interaction with companies and what… Read More...

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Three trends that will shape digital banking’s future

Ahmed Khidhir·25 April 2019·The Case For Digital Transformation

...As online and mobile banking has become the primary banking interaction channels for many consumers, banks must increasingly invest their efforts and resources into keeping up with the latest trends in digital technologies, as well as changing consumer behavior, if they want to remain relevant and competitive. According to … Read More...

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Is it ethically justifiable for People Analytics to stalk employees?

Max Blumberg·24 April 2019·People & Change

...The way we use people analytics to track the movements and behaviours of employees has alarming similarities to the way farmers monitor herds and prison officers guard their convicts. Below is a compelling argument for why this needs to change in order to drive more positive outcomes for both employees and… Read More...

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Why spatial analytics should be a part of your data strategy

Nathan Sykes·24 April 2019·Data & Analytics

...Location data has always been useful to businesses across nearly every sector, but the growing volume of data and advanced spatial analytics capabilities make this information much more valuable. Since so much data has a geographic element to it, spatial analytics is applicable in many different fields and scenarios. Spatial… Read More...

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Ten facts to help you survive the digital economy

Phil Darby·23 April 2019·The Case For Digital Transformation

...You may have dodged a few digital bullets recently, but don’t think you’ve side-stepped the digital battle. Far from it. The main event has barely started and if you want to survive the digital economy, there are few things you need to know. 1 – The disrupters are coming There’s… Read More...

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Disruption leadership challenge

Peter Syme·23 April 2019·People & Change

...In my last article, I focused on the small non-digital operator and what they need to do to get up to an essential digital level to allow them to have a chance of survival. This article will focus on the Developed Digital Tour and Activity Operator and how they… Read More...

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Words are all we have

Max Becker·22 April 2019·People & Change

...In the end, it all comes down to words. Whether they are spoken or not. Following Samuel Beckett’s opening quote, the long-term success of deep-driven change is a tricky road to navigate and empathetic communication can become one of the most important success factors here. But first – let us… Read More...

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