The M&A integration challenge tackled head-on

Declan Kavanagh·22 July 2019·People & Change

...Integration is the biggest challenge that consistently arises in reputable studies relating to Merger & Acquisition (M&A) transactions, and it is a significant contributor to failures of transactions to deliver expected benefits. Planning and execution of the integration is often the afterthought once the transaction decision has been made. It’s… Read More...

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Nike and the retail industry adoption outlook for RFID

Tony D'Onofrio·21 July 2019·Customer Engagement

...Almost exactly a year ago, in my last RFID article titled “Keeping Physical Retail In-Stock“, I concluded that the two most relevant components of positive customer experiences in physical stores are fast checkouts and products being in-stock. Multiple recent retailer quarterly earnings calls, several articles, and… Read More...

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The role of the modern CISO: An interview with Chris Hodson

Christopher Hodson·17 July 2019·Cyber Security

...‘Leading Digital Transformation’ is a weekly podcast series produced in collaboration between The Digital Transformation People and Rob Llewellyn digital transformation advisor and founder of CXO Transform. During this series, Rob interviews experienced practitioners, authors and thought leaders whose stories and experiences provide valuable insights for digital transformation success. In… Read More...

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How retailers are using chatbots to boost customer engagement

Anuj Tripathi·15 July 2019·Customer Engagement

...Today’s retailers are facing a constant challenge in competing with consumer price sensitivity and digital competitors. Providing a world-class experience to the in-store customers has become the only way to differentiate themselves from competitors and new digital entrants. Chatbots for retailers are increasing customer satisfaction levels as they are easy… Read More...

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Enterprises are replacing surveys with chatbot conversations

Anuj Tripathi·15 July 2019·Enabling Technologies

...The dawn of Data Science has made chatbots truly ubiquitous. Able to perform multiple routine and some not-so-routine tasks, they are being leveraged by big names in the industry including Spotify, Sephora, Mastercard, and more. There are nearly 3,00,000 active bots on Messenger making the rounds today! The craze for chatbots… Read More...

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How workforce automation has reshaped industry

Anuj Tripathi·15 July 2019·Enabling Technologies

...Automation is much more than robots powering factories and manufacturing plants. Although this indeed is the best example of workforce automation, the concept can be applied in all modern businesses. Whether they be small or large, whether they belong to healthcare, real estate, or the education sector, … Read More...

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The rise of workforce automation in manufacturing

Anuj Tripathi·15 July 2019·Enabling Technologies

...End-to-end factory automation is spreading its wings and it is optimizing processes even further. Although the debate about workers losing their jobs has already started, large business organizations are not implementing automation very aggressively. The majority of global manufacturers have already implemented automated systems in their production/assembly lines and smaller… Read More...

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Must-have features for your real-estate mobile app

Anuj Tripathi·15 July 2019·Enabling Technologies

...The real estate industry is witnessing sustainable developments in streamlining the processes and reducing time and costs through unique perks of the AI-enabled mobile apps. Developers can become a part of this evolution and create real estate apps that are unique in terms of focused business objectives and projected growth. Read More...

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How to solve your IT team’s biggest issues

Nathan Sykes·14 July 2019·Strategy & Innovation

...Technology is supposed to get easier to use over time, right? So why is it that information technology (IT) teams are continually overworked and playing catch-up? For one, newer and better technology means that we’re trying to do more and more things. That opens the door for more to break,… Read More...

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Insights on Scaling Up Innovation: An interview with Frank Mattes

Frank Mattes·10 July 2019·Strategy & Innovation

...‘Leading Digital Transformation’ is a weekly podcast series produced in collaboration between The Digital Transformation People and Rob Llewellyn digital transformation advisor and founder of CXO Transform. During this series, Rob interviews experienced practitioners, authors and thought leaders whose stories and experiences provide valuable insights for digital transformation success. Read More...

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How failure of the recycling brand promise is being punished by disruption from an adjacent sector

Phil Darby·9 July 2019·Customer Engagement

...I may run the risk of sounding like an old moaner, but I’m running out of patience with, what seems like, the increasing number of people who simply don’t deliver on their brand promise. A brand promise is sacred As a brand builder, a “brand promise” is to me sacred. Read More...

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What’s in the mind of a retail shoplifter?

Tony D'Onofrio·9 July 2019·Customer Engagement

...How do we scientifically change it? The Loss Prevention Research Council (LPRC) is made up of over 70 retailers (approx. 200,000 stores / $2 Trillion in sales) and 75 solutions partners collaborating to develop effective loss and crime control solutions through science backed extensive… Read More...

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