The impossible role of the CISO

JC GAILLARD·13 May 2020·Cyber Security

...Security Organizations must evolve. The CISO role cannot be credible on all fronts. A recent comment I read on LinkedIn made me think. It was in response to a post on zero-day vulnerabilities and software patching, and roughly translated from the French, it read as follows:… Read More...

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Analytics in managing change

Karen Ferris·13 May 2020·People & Change

...I enjoyed talking with Pedro Soto from Westbury Analytics about managing change and staying ahead of the competition. Karen Ferris joins Pedro Soto in this episode of Westbury Analytics talk radio to talk about the role of analytics in… Read More...

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Why service firm leaders should nurture the entrepreneurial instincts of their top people

Randy Shattuck·12 May 2020·People & Change

...I believe there are two very important reasons professional service firm leaders should nurture, actively coach even, the entrepreneurial instincts of their top people: retention and alignment. Retention is about creating an environment where your best and brightest feel inspired to achieve their full potential. Alignment is about coaching your… Read More...

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Resilience – Reflection

Karen Ferris·12 May 2020·People & Change

...In this series, I am introducing you to the twenty superpowers that leaders need to possess to create an environment for resilience. This is an environment in which individuals and teams are resilient in the face of constant change. Individual resilience is critical when the world around us is… Read More...

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Open innovation resurgence during COVID. Why?

Jeffrey Phillips·12 May 2020·Strategy & Innovation

...There’s been a resurgence lately in the concept of open innovation.  I’m not quite sure why open innovation as a concept has received more press and more attention lately.  It’s not as though we have new open innovation methods or mechanisms, or that open innovation has demonstrated more effective outcomes. Read More...

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Chatbots in a nutshell

Kevin Gray·12 May 2020·Enabling Technologies

...Marketing scientist Kevin Gray asks Dr. Anna Farzindar of the University of Southern California about chatbots and the ways they are used. What are chatbots? Is there a formal definition you prefer?  Conversational or dialog agents are designed to communicate with us in human language. These software agents are… Read More...

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Post COVID M&A – The springboard for a stronger market

Simon Ratcliffe·12 May 2020·Strategy & Innovation

...In the current climate, economic turbulence is creating market volatility that is creating opportunities for M&A activities across many industries.  M&A is a fact of corporate growth, enabling organisations to rapidly expand their services/market penetration whilst using market dynamics to their advantage. For some organisations, the current market is the… Read More...

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Reinventing work

Sergio Caredda·11 May 2020·People & Change

...On the 1st of May, I wrote a short post about “Rethinking Work”. In a moment where the Covid19 pandemic seems to be at least partially under control, and governments around the world are all planning their “reopening” strategies, work appears to be one of the big losers in… Read More...

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Sink or Swim: Seven questions business leaders must answer in the post-COVID recovery phase

Peter Jarrett·11 May 2020·Strategy & Innovation

...For years, business leaders, tech companies, analysts and consultants alike have promoted the idea of being “ready for anything.” Was a global pandemic such as COVID-19 on the radar? Sure, but not like this. Interestingly, the World Economic Forum — Global Risk Report 2020 (15th Edition), written in late… Read More...

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The challenging post-COVID Economic and Retail “New Normal”​

Tony D'Onofrio·11 May 2020·Customer Engagement

...For the last couple of months during the lockdown, I have been extremely busy continuing to speak with retailers, working several board opportunities, setting up an in-house studio, opening a new YouTube Channel, hiring research resources, and participating in a plethora of podcasts and webinars. Because of COVID-19, my… Read More...

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How to pull prospects into conversations

Randy Shattuck·6 May 2020·Customer Engagement

...I want to tell you about an experience I had recently that I bet will sound familiar to you. A friend of mine wanted to introduce me to a new friend of his named Jim. He said I would find Jim interesting. But this introduction came with a caveat. Read More...

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Do prospects want to buy or be sold?

Randy Shattuck·6 May 2020·Customer Engagement

...I want to ask you a question. Do prospects want to buy or be sold? Do great prospects, especially those in the C-suite, see themselves as being in control? Are they in the driver’s seat? Do they choose how and when to engage with a professional service provider? Are they… Read More...

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