AI: Are We Opening Pandora’s Jar?

Indy Dhami·10 September 2017·Enabling Technologies

...The growth and impact of Artificial Intelligence (AI) can be likened to the opening of Pandora’s pithos (which translates to a jar and not a box as it is incorrectly known). The myth describes Pandora (her name meaning ‘all-giving’) being sent with her jar to Epimetheus (the brother of Prometheus) as a gift from the God Zeus. However, Prometheus had stolen fire and bequeathed its power to humans, which had angered Zeus who was seeking revenge. Read More...

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Your employee handbook is awful, but we can fix it.

Ted Bauer·10 September 2017·People & Change

...We're going to talk a little bit about the employee handbook in this post. You know, the good ol' employee handbook: you get it during on-boarding, you never really look at it, and two years later you find it in some drawer when you're cleaning your desk or house.    Read More...

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Doers vs Talkers

Richard Cronin·10 September 2017·Delivery

...When Balcroft was founded, we knew we were entering a very competitive marketplace, focussing on providing operational consulting to blue-chip companies. How do you differentiate from so many other firms who claim to be able to transform organisations with their 'unique methodologies', with the hope of achieving mouth-watering ROI's to tempt business leaders?   Read More...

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Welcome to Omnichannel Retail Loss Prevention

Tony D'Onofrio·5 September 2017·Customer Engagement

...Zones of Influence and Innovation Chains are the Future of Retail. I have been an advocate for some time of the work being done by Read Hayes and the Loss Prevention Research Council (LPRC) at the University of Florida. The group's primary mission is on scientific approaches to improve LP strategies and interventions in fighting retail crime.   Read More...

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3 reasons why GDPR is not the new Y2K

JC GAILLARD·5 September 2017·Cyber Security

...This is not a box-ticking exercise, but a matter of cultural shift for many firms.  There is a vast amount of “GDPR fatigue” spreading on social media, as the result of the incredible quantity of snake oil being dispensed on the matter. Read More...

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Let’s get serious about engagement

Richard Chiumento·5 September 2017·Customer Engagement

...Organisations have to fight hard to retain existing customers and attract new ones. With more choice available and the emergence of the switching economy, it is more important than ever to find ways to engage with customers and give them a reason to choose your products or services above others.   Read More...

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What to Look for in a Statistician

Kevin Gray·4 September 2017·Data & Analytics

...If you're looking for a statistician to hire or subcontract to, here are some things you might consider. Before Data Mania and before statistics became the sexiest job in the 21st century, statisticians mostly had no image at all or were perceived to be dweeby types hiding in the “back room”, performing calculations and never talking to anyone.   Read More...

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Social Media Will Punish You for Poor Customer Service

Kenneth Gustin·28 August 2017·Customer Engagement

...Today I saw the following post in Facebook from one of my friends. Ouch! ALL CAPS! This person was SHOUTING this message! This kind of thing travels too.    Read More...

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Target Operating Models & Roadmaps for Change

Gary Burke·28 August 2017·Strategy & Innovation

...There are many, often highly technical and wordy, descriptions of Target Operating Models and what needs to be done to define and realise them. The article below is my take on this and hopefully provides a simple, easy to understand explanation on the key factors to consider when embarking on any transformational journey. Read More...

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IoT: Penetrating the Possibilities of a Data Driven Economy

Ronald van Loon·28 August 2017·Enabling Technologies

...All of us are accustomed to the smart wearables, such as the ones we wear on a jogging track. We also have seen the concept of smart homes turn into a reality. We have seen a farmer sort and track his flock of sheep with the help of a mountable RFID device. Read More...

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3 Challenges to Protecting Patient Data

Endri Hasanaj·23 August 2017·Cyber Security

...A patient’s medical data may contain some of the most highly sensitive information possible. And while there are legal provisions for medical professionals to share this information for clearly specified purposes, if it were to end up in the wrong hands the consequences are serious.    Read More...

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