On Cyber Security and Trust

JC GAILLARD·15 February 2018·Cyber Security

...People simply trust other people. This excellent November piece from McKinsey on cyber security deserves a comment. The visualization of the “trust gaps” between the board, the business and IT and the firm, its suppliers and government is a very strong and synthetic way of representing where roadblocks emerge that… Read More...

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The Shifting Powers of the Global Top 250 in Retail

Tony D'Onofrio·15 February 2018·Customer Engagement

...Every National Retail Federation (NRF) Big Show, Deloitte publishes updated research on the top 250 global retailers. This favorite annual retail report summarizes industry / economic global trends and dissects the shifting sands of the world’s largest retailers. This post summarizes my favorite insights from the 2018… Read More...

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Data-Driven Business Change – A White Paper

Will Barnett·8 February 2018·Delivery

...This introductory white paper is for business leaders and business change practitioners that help mid and large organisations who are interested in new, more computationally and data led methods which can radically improve business change outcomes. This method and change applies to business leaders involved in strategy setting and execution,… Read More...

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NRF 2018: Three “Below the Surface” Trends Defining the Future of Retail

Tony D'Onofrio·7 February 2018·Customer Engagement

...This week finds me in Asia with stops in Shanghai, Bangkok, Hong Kong, and Tokyo. On many levels, Asia is the “below the surface” retail innovation laboratory. In the “Retailing 2020” post I proposed that you “Look to China where 500 million people are… Read More...

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Work is no longer a place.

Greg Taylor·6 February 2018·People & Change

...Thanks to Moore’s Law technology is now so small and powerful that you can live and work anywhere in the world with an internet connection. As a result, we now use technology to be (virtually) anywhere, at any time. The lines between work and home are… Read More...

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Man-ufacturing: the augmented worker

Richard Chiumento·6 February 2018·People & Change

...The tide seems to be turning when it comes to opinion on whether robots and automation will replace humans in the workplace. Last week’s blog covered findings from Infosys that showed artificial intelligence (AI) is actually a driver for investing in people. A new study published by software company,… Read More...

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How To Market Managed Services – Part 2

Randy Shattuck·30 January 2018·Customer Engagement

...In my first article on this topic, I built the business case for why your firm should adopt managed services and why digital marketing should front-end the sales cycle. I stated that you should set three key goals for your digital marketing efforts: increase your win-rates, create… Read More...

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How AI is redefining Leadership

Richard Chiumento·30 January 2018·People & Change

...The impact of artificial intelligence (AI) featured in the speeches of many leading figures at the World Economic Forum (WEF) annual meeting in Davos, Switzerland, this week, including that of UK Prime Minister Theresa May. She stated how the UK is establishing itself as a world leader in artificial… Read More...

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Consumer product companies must digitally transform themselves NOW.

Bill Ross·30 January 2018·The Case For Digital Transformation

...Amazon’s impact on how people buy is in turn having a dramatic impact on how consumers discover, evaluate and purchase products. Amazon leverages their intimate knowledge of the customer to make the experience personal and maximize wallet share. They are the new intermediary between you and your customers as traditional… Read More...

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How Telcos can Fully Benefit from IoT and Eco-Systems

Ronald van Loon·29 January 2018·Enabling Technologies

...As the world is progressing towards an age of development in the Internet of Things (IoT) and other aspects related to it, the concept of the digital consumer is on the rise. Consumers of today want to experience the feasibility that is promised through this method. From experiencing customer… Read More...

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