Man-ufacturing: the augmented worker

Richard Chiumento·6 February 2018·People & Change

...The tide seems to be turning when it comes to opinion on whether robots and automation will replace humans in the workplace. Last week’s blog covered findings from Infosys that showed artificial intelligence (AI) is actually a driver for investing in people. A new study published by software company,… Read More...

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How To Market Managed Services – Part 2

Randy Shattuck·30 January 2018·Customer Engagement

...In my first article on this topic, I built the business case for why your firm should adopt managed services and why digital marketing should front-end the sales cycle. I stated that you should set three key goals for your digital marketing efforts: increase your win-rates, create… Read More...

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How AI is redefining Leadership

Richard Chiumento·30 January 2018·People & Change

...The impact of artificial intelligence (AI) featured in the speeches of many leading figures at the World Economic Forum (WEF) annual meeting in Davos, Switzerland, this week, including that of UK Prime Minister Theresa May. She stated how the UK is establishing itself as a world leader in artificial… Read More...

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Consumer product companies must digitally transform themselves NOW.

Bill Ross·30 January 2018·The Case For Digital Transformation

...Amazon’s impact on how people buy is in turn having a dramatic impact on how consumers discover, evaluate and purchase products. Amazon leverages their intimate knowledge of the customer to make the experience personal and maximize wallet share. They are the new intermediary between you and your customers as traditional… Read More...

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How Telcos can Fully Benefit from IoT and Eco-Systems

Ronald van Loon·29 January 2018·Enabling Technologies

...As the world is progressing towards an age of development in the Internet of Things (IoT) and other aspects related to it, the concept of the digital consumer is on the rise. Consumers of today want to experience the feasibility that is promised through this method. From experiencing customer… Read More...

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What five things should a leader be doing?

Ted Bauer·17 January 2018·People & Change

...Ask most managers about their daily leadership activities, and I bet they'd snarl back at you: "I make money." That's certainly one aspect of leadership, although we know from research that about 21.4 million middle managers add absolutely no value back to their firm. So, there's that! Read More...

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A leopard, a lizard, and a peacock… Tales of tail spend management.

Bertrand Maltaverne·17 January 2018·Delivery

...Anyone with a little bit of experience in business has heard of the Pareto (or 80/20) “rule.” And this principle drives how organizations are targeting their efforts towards areas that would maximize results. With limited (finite) resources, it is logical to focus them on activities that have the highest impact/value. Read More...

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How To Market Managed Services Today – Part 1

Randy Shattuck·16 January 2018·Customer Engagement

...Managed services can be game-changing for professional service firms. Whereas most professional service engagements are one-off projects, managed services are typically based on long-term contracts with repeatable monthly or quarterly invoices. Managed services deliver a lot of benefits. They break the feast or famine cycle. They’re usually pretty scalable. They allow… Read More...

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Retailing 2020 – Your Life Transforms Into a Digital Shopping Platform

Tony D'Onofrio·16 January 2018·Customer Engagement

...At its roots, retail has always been a human covenant between a shopkeeper and a consumer. For much of the industry's history, the transactional interactions were highly personal. The shopkeeper welcomed the customer by their name and adapted the goods sold based on their preferences. Read More...

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