How to Create a Customer Experience Led Strategy

Andrew Salmon·23 March 2018·Customer Engagement

...One of the most famous quotes in business and the core sentiment is as true today as it has always been. “The customer is always right.” ~ Harry Gordon Selfridge. The only difference now is how to deliver it, because today’s rapidly evolving digital environment is causing a radical shift… Read More...

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Ownership of Digital and Creating the Right Organisational Environment for Change

Richard Morecroft·23 March 2018·People & Change

...In our last blog, we explored how to create a clear vision and strategy for your digital transformation. However, once your vision is in place, who will champion it and bring to life for everyone in the organisation? Ownership of digital is a critical success factor, along with creating… Read More...

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The Facebook scandal and why we need to get better at social system design

Lee Bryant·22 March 2018·Customer Engagement

...Like many people who were advocates for social tools in the early 2000’s, I regret that the comfortable world of collegiate, respectful debate and empathetic connection we enjoyed as early bloggers morphed into the dystopian world of Facebook manipulation, /b/, trolling and online misogyny, and helped bring about Brexit, Trump… Read More...

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IT Automation is coming: how will it affect you?

Nathan Sykes·22 March 2018·Enabling Technologies

...Just like any department, IT is not immune to the looming threat of automation. Seven percent of U.S. jobs will be replaced by artificial intelligence (AI), machine learning and automation by 2025. The United States isn’t the only country being affected as IT service hubs like India also… Read More...

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Cloud – the Paradox of Choice

Terry Walton·22 March 2018·Strategy & Innovation

...I have recently been reading ‘The Paradox of Choice – Why More’ by American psychologist Barry Schwartz. The interesting thing is it made me consider my own choice process and those demonstrated in the hundreds of RFI / RFP’s I have responded to over the years. In the book, Schwartz argues that… Read More...

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The First 100 Days of the New CISO

JC GAILLARD·22 March 2018·Cyber Security

...There is some form of management reality beyond the “100 days” journalistic cliché: How does an incoming CISO make an impact in a new role? What are the real timeframes to look at, and what can be expected and over what horizon? What are the key issues that should raise… Read More...

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Statistics and Everyday Life

Kevin Gray·22 March 2018·Data & Analytics

...Because of its complexity and the way it’s typically taught, a lot of people see statistics as irrelevant and a yawner. Here are a few examples of how stats is actually connected with everyday reality. You may take one way to work even though it’s longer than another because your… Read More...

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Blockchain Potential to Transform Artificial Intelligence

Ronald van Loon·22 March 2018·Enabling Technologies

...The research on improving Artificial Intelligence (A.I.) has been ongoing for decades. However, it wasn’t until recently that developers were finally able to create smart systems that closely resemble the A.I. capabilities of humans. The main reason for this breakthrough in technology is advancements in Big Data. Recent developments in… Read More...

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Creating an Innovation and Insights Group from Nothing

Braden Kelley·22 March 2018·Strategy & Innovation

...Many of you reading this have created or operated innovation or insights programs for organizations of a variety of sizes, or are curious about how to go about it. Operating an innovation program or leading an insights group is definitely different to creating one. In some ways it’s actually easier… Read More...

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How To Market Managed Services – Part 3

Randy Shattuck·22 March 2018·Customer Engagement

...In my last article on this topic, I outlined ten digital marketing strategies that accelerate the growth of managed services revenue. Managed services, unlike project-based services, break the feast-or-famine cycle, are usually scalable and stabilize profits. This can lead to EBITDA that is well above industry averages. My thesis is… Read More...

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Is your board on board with digital?

Richard Chiumento·22 March 2018·People & Change

...Plans have been unveiled to establish a new university in the city of Milton Keynes that will focus on digital skills. The first undergraduate cohort is expected in 2023 and around 5,000 students will study for qualifications in areas such as cyber, autonomy, robotics and artificial intelligence (AI). It is… Read More...

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CISOs: What you can control – and what you can’t – in GDPR

Christopher Hodson·22 March 2018·Cyber Security

...There’s a lot of confusing rhetoric around GDPR (General Data Protection Regulation). I’d like to help clear up some of it. I’m not a GDPR expert; however, I am a CISO with pretty deep experience in the implementation of risk management and information security programs. I lead my own organization’s GDPR readiness activities,… Read More...

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