Change the Old or Build the New?

Lee Bryant·17 May 2018·People & Change

...We work with large organisations that have typically optimised their management structures and operations over time to become very efficient at doing what they used to do. The cost of micro-managing downwards by KPI and reporting is huge, but this is offset by scale advantages and efficiencies lower down the… Read More...

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An automated future that works for all

Richard Chiumento·17 May 2018·People & Change

...Workforces are fast becoming used to the notion of having robots and automation as their fellow colleagues. A large-scale study carried out on 36,000 consumers in 18 countries found that more than 70 per cent of consumers stated that there had been an increased use in automation technology such as… Read More...

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Does your tech for good website sound too techie? Here’s how to fix it.

Natalie Smithson·16 May 2018·Customer Engagement

...Remember that persistent line from the shampoo ad? “Here comes the science bit. Concentrate!” It’s a bit like the problem we have today when we talk about machines, computer networks, and digital devices. People glaze over at the science part, which is just about anything that goes below the surface level of… Read More...

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Seamless Customer Experience for Telcos: A Practical Approach

Ronald van Loon·16 May 2018·Customer Engagement

...In this age of data and convenience, customers across the globe are getting used to great customer experience from numerous companies. Big names such as Google, Apple, Amazon, and many others lead the way when it comes to ensuring a seamless customer experience. While these names lead the front, Telcos… Read More...

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Why Content Marketing Doesn’t Work

Phil Darby·16 May 2018·Customer Engagement

...It’s hard being a marketer. Mostly because people think we all talk boll*cks a lot of the time. Sadly there’s too much truth in this assertion. Take some of the claims made by so-called “content marketing specialists“.      Video content needs to be six minutes long – nonsense!      Written content… Read More...

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Have I Got Interim Digital Views for You

James Coughlan·15 May 2018·People & Change

...Quite often I’m asked my view on the pros and cons of Digital in-house (permanent staff responsibility) vs out of house (interim / consultancy) – I honestly believe this depends on the organisation asking the question. But why spend weeks, months (or years) spinning on the same spot, when the… Read More...

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Regression Is NOT Easy

Kevin Gray·15 May 2018·Data & Analytics

...Regression is NOT easy – to do competently. Regression is arguably the workhorse of statistics and widely-used in many disciplines but, unfortunately, often poorly understood. Many misconceptions surround regression analysis which can have important implications for businesses as well as public welfare. At the end of the day, when using regression,… Read More...

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Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

Tony D'Onofrio·14 May 2018·Customer Engagement

...This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Read More...

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5 Things Guaranteed To Change In The Next 10 Years vs 5 Things Guaranteed To Not

Al Morris·14 May 2018·The Case For Digital Transformation

...Pick any 10 people and ask them how much they think our lives will change in the next 10 years. If you do this, you will no doubt hear a tonne of ideas, concepts, visions & evolutions that could radically change how we perceive the world. To see proof of this, you only need to… Read More...

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Introducing Data Liquidity, a new concept in data management consultancy

Miles Pritchard·13 May 2018·Data & Analytics

...Most of the conversations I have today with clients begin with a statement of fact around their owned and operated data assets. “We’re a data rich business”.  Often a business considers themselves to be “data rich” or “data poor” and almost all data driven marketing strategies and use cases become… Read More...

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Accelerating Leadership Capabilities

Richard Chiumento·13 May 2018·People & Change

...Research indicates that almost one third of current skills could be obsolete in as little as five years’ time. This should serve as a wake-up call to any leader wishing to ensure their company remains competitive but in particular to those whose own professional development has stood still since they… Read More...

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Insurance Coverage: A Key Component of Effective Due Diligence

Judy Selby·13 May 2018·Cyber Security

...Following an active 2017, merger and acquisition activity shows no signs of letting up this year. In fact, a recent survey by Deloitte found that corporate executives and private equity investors expect strong deal activity throughout 2018, with technology acquisition as a primary deal driver. The… Read More...

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