Omnichannel Banking: The meaning, examples, benefits, and challenges

Kostiantyn Didur·31 May 2018·Customer Engagement

...Omnichannel approach appeared in retail in the early 2010s. Since then, it’s been making its way into industries like telecommunications, media, and retail banking. With omnichannel banking, financial institutions can cut costs through process automation and boost revenues thanks to superior customer experiences. All at the same time. Does… Read More...

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Developing Your Identity As A Leader

Richard Chiumento·31 May 2018·People & Change

...There has probably never been a better time to examine the importance of personal brand. Whether it’s world leaders, politicians, professional athletes, rock stars, football managers, members of the royal family or celebrities in general, there are a wealth of diverse personal brands out there to observe and which, in… Read More...

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9 Questions To Ask Your Cloud Provider

Nathan Sykes·31 May 2018·Enabling Technologies

...Moving data to a cloud can be a benefit of both time and money. A properly working cloud is efficient, improves productivity, unburdens staff and can accommodate data backup. The only downside of moving data to the cloud is making sure you pick the right cloud provider. Choosing a provider… Read More...

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How to learn anything – the Feynman Technique

Roderic Yapp·31 May 2018·People & Change

...When I returned from leading a Troop of Marines in Afghanistan, the majority of my Officer peers returned to Lympstone to teach new recruits through training. There were two reasons for this. Firstly, the senior leaders in the Royal Marines wanted to create the opportunity for the lessons learnt in… Read More...

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Random Thoughts for June 1, 2018

Kevin Gray·31 May 2018·Data & Analytics

...Qualitative research is often criticized by quants for being fuzzy and that different moderators/analysts would have a different interpretations of the same discussions or interviews. Well, a Deep Learning model is just one of many possible Deep Learning models, and an ensemble of 30 machine learners and statistical models… Read More...

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How Will Voice Impact People’s Buying Behaviour?

Sreeraman Thiagarajan·30 May 2018·Customer Engagement

...“Buyology” is evolving faster than biology; that is, how we buy is changing faster than how living beings evolve. In the last two decades, every industry either saw exponential growth or a drastic disruption, not because they couldn’t keep up, but primarily due to the shift in people’s behaviour strongly influenced by technology.  Kodak could have… Read More...

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Is Cryptocurrency A Reliable Investment Asset?

Indra Chourasia·30 May 2018·Enabling Technologies

...In the quest for an enhanced portfolio return, investment management firms have been exploring newer and hitherto non-conventional investment avenues in recent years. With an aggressive shift away from a passive indexed-based investment strategy to actively managed strategies – more so focus on emerging markets, alternatives and others (real-estate, commodities… Read More...

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What is Blockchain? Explaining the Big Trend!

Fatmir Hyseni·28 May 2018·Enabling Technologies

...It’s almost impossible to avoid hearing about Blockchain nowadays. As one of the hottest new concepts in the financial industry, and one that looks set to be highly disruptive at that, it’s the big buzzword right now. But what exactly is Blockchain? Relatively few people actually understand how the… Read More...

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My expectations of a modern day CFO

Jens Harsaae·28 May 2018·Strategy & Innovation

...Deep learning, Blockchain, Initial Coin Offerings, Hackathons, Robotic Process Automation, software-defined networks, exponential development, Minimum Viable Products, Unicorns, the Singularity, Quantum computing, supervised machine learning, data lakes, GPU computing, DXP, generative adversarial networks, edge computing … BUZZWORDS? Or terms that you and I honestly ought to know better? A fierce… Read More...

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Don’t Bet Against the Agency

Miles Pritchard·28 May 2018·Strategy & Innovation

...Why go back to the agency? After almost three years on the supply-side, going from strength to strength in my career in a well-established tech company, what, people ask, attracted me back to agency life. The hard life. The grinding, whirling, chaotic life of client services and unending pitches, the… Read More...

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Is your customer experience ‘Ritz Carlton & Zappos’ or ‘nPower’?

Jacqui Rigby·28 May 2018·Customer Engagement

...Let’s say that your organisation wants to retain customers, wants to increase the lifetime value of the customer and wants customers to advocate the organisation on social media. So what would you recommend your organisation do when a customer complains about something that was beyond its direct control – such… Read More...

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The 5 Step Career Plan

Roderic Yapp·23 May 2018·People & Change

...Why do you do what you do for a living? Did you follow a plan or do you sometimes find yourself wondering, ‘how did I end up here?’ If the latter question describes you, then you are not alone. The majority of people don’t finish their education with a really clear picture… Read More...

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