How Will Voice Impact People’s Buying Behaviour?

Sreeraman Thiagarajan·30 May 2018·Customer Engagement

...“Buyology” is evolving faster than biology; that is, how we buy is changing faster than how living beings evolve. In the last two decades, every industry either saw exponential growth or a drastic disruption, not because they couldn’t keep up, but primarily due to the shift in people’s behaviour strongly influenced by technology.  Kodak could have… Read More...

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Is Cryptocurrency A Reliable Investment Asset?

Indra Chourasia·30 May 2018·Enabling Technologies

...In the quest for an enhanced portfolio return, investment management firms have been exploring newer and hitherto non-conventional investment avenues in recent years. With an aggressive shift away from a passive indexed-based investment strategy to actively managed strategies – more so focus on emerging markets, alternatives and others (real-estate, commodities… Read More...

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What is Blockchain? Explaining the Big Trend!

Fatmir Hyseni·28 May 2018·Enabling Technologies

...It’s almost impossible to avoid hearing about Blockchain nowadays. As one of the hottest new concepts in the financial industry, and one that looks set to be highly disruptive at that, it’s the big buzzword right now. But what exactly is Blockchain? Relatively few people actually understand how the… Read More...

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My expectations of a modern day CFO

Jens Harsaae·28 May 2018·Strategy & Innovation

...Deep learning, Blockchain, Initial Coin Offerings, Hackathons, Robotic Process Automation, software-defined networks, exponential development, Minimum Viable Products, Unicorns, the Singularity, Quantum computing, supervised machine learning, data lakes, GPU computing, DXP, generative adversarial networks, edge computing … BUZZWORDS? Or terms that you and I honestly ought to know better? A fierce… Read More...

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Don’t Bet Against the Agency

Miles Pritchard·28 May 2018·Strategy & Innovation

...Why go back to the agency? After almost three years on the supply-side, going from strength to strength in my career in a well-established tech company, what, people ask, attracted me back to agency life. The hard life. The grinding, whirling, chaotic life of client services and unending pitches, the… Read More...

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Is your customer experience ‘Ritz Carlton & Zappos’ or ‘nPower’?

Jacqui Rigby·28 May 2018·Customer Engagement

...Let’s say that your organisation wants to retain customers, wants to increase the lifetime value of the customer and wants customers to advocate the organisation on social media. So what would you recommend your organisation do when a customer complains about something that was beyond its direct control – such… Read More...

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The 5 Step Career Plan

Roderic Yapp·23 May 2018·People & Change

...Why do you do what you do for a living? Did you follow a plan or do you sometimes find yourself wondering, ‘how did I end up here?’ If the latter question describes you, then you are not alone. The majority of people don’t finish their education with a really clear picture… Read More...

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Why Britain’s DIY sector isn’t doing it

Phil Darby·23 May 2018·Customer Engagement

...We are becoming familiar with the assertion that millennials are lazy, although there’s plenty of evidence to suggest this is a bad wrap. I have to admit DIY isn’t the hobby it used to be, but does that qualify as a valid excuse for the dreadful performance of the… Read More...

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How can Chatbots help in B2B?

Nathan Sykes·23 May 2018·Customer Engagement

...When asked, 80% of business respondents admitted they are either already using or planning to implement chatbots by 2020. It makes plenty of sense why, too. Concerning customer service, always-on interactions and robust chat support bots are the way to go. At any time during the day or night,… Read More...

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The culture change that comes with agile

Sam Isaacson·23 May 2018·Delivery

...The world is experiencing a shift away from more traditional waterfall methodologies and towards more agile practices. Agile has a lot going for it – working software released rapidly and an end to projects going over budget by hundreds of percent, for example – but it has its own challenges. Read More...

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Case Study: Avast – Customer Experience-led Strategy

Andrew Salmon·23 May 2018·Customer Engagement

...Avast is the global leader in next-gen cybersecurity products for consumers and businesses, operating across 150 countries, protecting over 400 million people online, preventing 3.5 billion attacks every month. “Working with DWG was a great experience. Simply by getting stuck in, identifying the challenges and how to resolve,… Read More...

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Leading Digital: The Executive Summary

Neil Rainey·23 May 2018·The Case For Digital Transformation

...Leading Digital: Turning Technology Into Business Transformation is the classic book on digital transformation.  Here is a full and in-depth Executive Summary to get you started with what you need to know for your digital transformation. In Leading Digital, authors George Westerman, Didier Bonnet, and Andrew McAfee highlight how large companies… Read More...

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