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Sheetal Bansal·8 May 2018·Customer Engagement

...In today’s dynamically changing technology-driven world, digital penetration is playing a key role in revolutionizing the customer experience. The existence of the internet is no longer limited to emails or video calls with dear ones. Social media channels such as Facebook and WhatsApp have diversified beyond their initial remit. This… Read More...

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Digital transformation and the experience economy

Sam Isaacson·23 April 2018·Strategy & Innovation

...When most people think of the future of digital technology, it’s tempting to visualise someone wearing virtual reality goggles, surrounded by floating holographic signs while drones fly overhead. But the reality of a digital experience is different. That person wearing those VR goggles – the person most deeply immersed… Read More...

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The 2018 Definitive Retail Model Success Formulas Revisited

Tony D'Onofrio·23 April 2018·Customer Engagement

...New research and the continuous digital disruption of retail inspired this re-examination of the retail model success formulas published in a post late last year. “A sea change is clearly taking place in the retail market with major upheaval, but it is surely not the retail apocalypse. In… Read More...

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Six Thinking Errors – Which one is yours?

Roderic Yapp·11 April 2018·People & Change

...There are six common thinking errors that people suffer from. These are examples of negative mental models that people have. I describe them as negative because they usually lead to a behaviour or a feeling that we don’t want. If you can understand them and watch out for the ones… Read More...

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CISOs: What you can control – and what you can’t – in GDPR

Christopher Hodson·22 March 2018·Cyber Security

...There’s a lot of confusing rhetoric around GDPR (General Data Protection Regulation). I’d like to help clear up some of it. I’m not a GDPR expert; however, I am a CISO with pretty deep experience in the implementation of risk management and information security programs. I lead my own organization’s GDPR readiness activities,… Read More...

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Top Ten CISO Challenges: What to Watch in EMEA

Christopher Hodson·22 March 2018·Cyber Security

...It’s that time of year again, we are building up the conference season. A time where we look left-and-right across the security challenges that organisations are facing. Around this time last year, I gave my view of the EMEA CISO Landscape and given all that has happened in… Read More...

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Digital Transformation – Part IX: Moving Beyond the Hazards of Human Bias

Rod Collins·8 March 2018·The Case For Digital Transformation

...In 2002, Daniel Kahneman was awarded the prestigious Nobel prize in economics. This feat was even more impressive because Kahneman is a psychologist. Although he was recognized by the Economist in 2015 as the seventh most influential economist in the world, Kahneman holds no formal academic credentials in the… Read More...

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Lee Iaccoca – The 10 Cs of Leadership

Roderic Yapp·21 February 2018·People & Change

...One of the things I am enjoying so much about Ray Dalio’s book Principles is that he thinks long-term. One of the early lessons he learnt in investing was that if he only relied on his experience, his decision-making and the context on which it was based would be severely… Read More...

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Voice and Chat Bots Dominate

Greg Taylor·15 February 2018·Enabling Technologies

...Witness the boom in voice-activated search and technology in 2018. Voice is an increasingly popular way of interacting with the internet. Amazon’s Alexa alone is integrated into over 4,000 smart-home devices from 1,200 brands, with more than 30,000 Alexa skills (Amazon’s term for ‘voice apps’). Others include… Read More...

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Procurement as an interface

Lee Bryant·20 November 2017·Strategy & Innovation

...I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay out a vision for how organisations need to get better at managing their strategic – especially digital – capabilities. I wanted to encourage procurement professionals to think about building, buying or renting services rather than buying stand-alone products or projects. Read More...

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Life as a Statistical Subcontractor: A Few Tips

Kevin Gray·22 October 2017·Data & Analytics

...Since 2008, I've worked privately as a statistical and data science consultant. I've given some background on my transition from the corporate world in Doing Your Homework: Tips on Telecommuting and How to be a Home Monkey. Read More...

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Why Statistical Consulting is Hard

Kevin Gray·11 October 2017·Data & Analytics

...At least two things in life are certain: death and uncertainty. Taxes can be avoided or evaded, and not everyone is liable for them. Even the proverbial well-oiled machine can inexplicably break down without warning. Read More...

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