3 Important CRM Trends Driving Business Transformation

Peter Goral·12 January 2016·Customer Engagement

...According to a May 2015 market report from Gartner, global customer relationship management (CRM) software totaled $23.2 billion in 2014, up 13.3% from 20.4 billion in 2013. The report also notes that the larger CRM players continue to improve their feature set through acquisitions. Read More...

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Simple Recipes for Complex Business Transformation Agenda

Vimal Mani·12 January 2016·Delivery

...Business Transformation is a very loosely used word in today's business world. Every body want to transform the operations of their respective unit inside a business eco system.This has resulted in multiple avatars of transformation such as HR Transformation, Finance Transformation, Technology Transformation, Leadership Transformation and so on. Read More...

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How to master strategy, as simply as I can … by Simon Wardley

Simon Wardley·3 April 2024·Strategy & Innovation

...Understand that strategy is a continuous cycle. You don’t have all the information you need, you don’t know all… Read More...

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The Intelligent Business and Seven Habits of the Highly Effective Data Enabled, AI Powered Business

Eddie Short·26 March 2024·Data & Analytics

...Since coining the 7 Habits of the Highly Effective CDO 2 years ago so much has changed that I have further refined the model to the 7 Habits of the Highly Effective Data Enabled, AI Powered Business aka The Intelligent Business. In essence: Data… Read More...

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7 steps to driving new strategic opportunities in a turbulent world

Will Barnett·17 February 2024·Strategy & Innovation

...As businesses face the forces of geopolitical instability, economic uncertainty and yet more disruption from rapid technological advances we live in a world of unprecedented change, yet with uncertainty there is also opportunity, especially for the brave and agile. This article outlines some methodical steps we can take to analyse,… Read More...

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Unlocking the potential of AI in HR: a comprehensive guide with 50 use cases

Stefano Besana·1 February 2024·People & Change

...I have in a previous article introduced guidelines for integrating Artificial Intelligence into HR. This piece aims to… Read More...

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Becoming a HOW Organization: What you do is more impactful than what you know

Jim Wilt·8 November 2023·Delivery

...Years ago, at an internal Microsoft Architect Summit, my good friend and colleague, Miha presented a concept that changed our world with his presentation, “If there was a school of IT ARCHITECTURE what would I learn there?“: This was so insightful! It added perspective. I heard some had… Read More...

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Building an Intelligent Business: The 7 Habits of a Highly Effective AI, Data and Analytics Leader

Eddie Short·31 October 2023·Data & Analytics

...Until now, despite many hundreds of articles and case studies in Forbes, HBR there is no manual for how to deliver Sustained and Sustainable performance using Data, Analytics and AI.  This is particularly important as we swing into a new wave of Data and AI hype, with Generative… Read More...

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Learning and Development: A story of fragmentation and the need for personalised learning pathways.

Lucy Goudie·24 October 2023·People & Change

...Digital Transformation is often about alignment and consolidation of technical solutions and capabilities within the enterprise. We sometimes call this fragmentation, a term which is closely related to silos, pockets of excellence and cottage industries. Groups trying to adapt to changing demands by any means. The fragmentation of tech and… Read More...

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Centres of Excellence (CoE): The Antidote to Organisational Silos?

Lucy Goudie·29 September 2023·Delivery

...As organisations scale and diversify, there’s a danger of fragmentation and the formation of silos. Different units or teams evolve independently, leading to a lack of shared knowledge and inefficiencies, cottage industry proliferates. The structured implementation of the hub-and-spoke model, with a Center of Excellence (CoE) at its heart, presents… Read More...

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The Tractor, Farmer and Generative AI

Jim Wilt·29 September 2023·Data & Analytics

...The tractor did not replace the farmer, the calculator did not replace the mathematician, and Generative AI will not replace any of them either. Having recently relocated to Minnesota, I have grown to appreciate the beautiful rolling landscape of endless farms. Living here also means you regularly follow the “Millennial… Read More...

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The Data Centric Executive: Online Course

Infocratic Data Strategy Education & Advisory·10 May 2023·Training Courses

...Become a data centric leader and future proof your business.   This course has been created and delivered by data-centricity evangelist and thought leader Ruben Sardaryan. Ruben has crafted this approach whilst leading the data and analytics function for a large financial institution and now advising global clients on… Read More...

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