Exploring enterprise lifecycles
Wherever an enterprise engages in architectural activities, there are three key lifecycles which come into…
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The race to superior customer service
Just when we thought artificial intelligence (AI) and similar technologies were starting to bed in…
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Capability cultivation
Are you cultivating the capability your enterprise needs for the future? How do you know…
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News in Digital from The Digital Transformation People Issue #12
More hand picked news, views and how to from The Digital Transformation People. We’re proud…
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Managing Customer Experience vs. Expectation in the Digital Age
Before the internet and social media became such significant parts of customer experiences, people who…
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Will GDPR Give Rise to A New Kind Of Customer Intimacy?
In August 2017, and with GDPR on the horizon, India’s highest judicial office, The Supreme…
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Servitisation and the 4th Industrial Revolution
The 4th Industrial Revolution (4IR) is real, it’s here and deserves your attention now if…
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Is your business embracing Digital Transformation or facing Digital Deadlock?
There’s an ever-increasing trend nowadays to put focus on the ultimate ‘buzzword’ – DIGITAL TRANSFORMATION.…
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How to Create a Customer Experience Led Strategy
One of the most famous quotes in business and the core sentiment is as true…
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Ownership of Digital and Creating the Right Organisational Environment for Change
In our last blog, we explored how to create a clear vision and strategy for…
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How to Create a Clear Vision and Strategy for Your Digital Transformation
In this blog, we are going to share proven ‘How To’ insights on a major…
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Why Digital Transformations Fail
Some companies understand just how serious the threat of digital disruption is and some struggle…
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