Are the Robots here to stay? A simple overview of Robotic Process Automation (RPA)
Robotic Process Automation (RPA) is a form of automation where intelligent software processes, referred to…
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Give it up. Productivity and engagement
Productivity. Increased productivity is a direct result of delegation and trust. Employees not trusted by…
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Why Change Management so often fails
In 1983, McKinsey consultant Julien Phillips published a paper in the journal Human Resource Management that described an “adoption…
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How to prepare your business for Innovation
Everyone wants a piece of the innovation pie. According to the Office for National Statistics…
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Beyond the Business Model Canvas
For decades when business people and aspiring entrepreneurs came up with an idea and became…
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What is a data warehouse and why does your business need one?
As any good tradesperson knows, you need the right tool for the job. Just ask…
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Making sense of data science, data mining, machine learning (ML), and artificial intelligence (AI)
Data science is a set of tools or methods to understand and make sense of…
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Give it up. Creativity, passion and a sense of purpose
Transitioning people through constant change. In this series of posts, I am exploring the Give…
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Tour and activity operators you need to disrupt or be disrupted
My last article The Road To The Real Future For The Tours and Activities Industry seems to…
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CMOs: front burner priorities
What is the experience you want your customers to have with you as a company?…
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Part 9: The People Challenge
“Technology is the easy part – it’s really people issues that are at the Center…
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What I learned solving a business crisis
By 2006 we knew we had a serious problem. Our company’s onetime flagship product, called Afisha,…
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