Social Business is About Efficiency & Productivity
In a March 1st post on Harvard Business Review entitled "Our Economy is Obsessed with Efficiency and…
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Why Should the CEO Lead Social Business?
Simple answer: Your business, market, and employees want and need the CEO to lead by example. "If your actions inspire…
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Driving Sales Excellence: The 5-Steps Involved
Achieving sales excellence is every entrepreneur's desire and, fortunately, is very doable. To make a significant difference…
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How Effective A Leader Are You?
According to a recent-ish survey, a staggering 72% of leaders fail to excel at both strategy…
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The Role & Value Of An Interim Chief Digital Officer (CDO) In PE / VC-Backed Businesses – Interview
This interview was conducted in late 2015 by James Wheeler of EIM, and is reproduced…
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Are you measuring the operational innovation process or the results?
In my article, Measure the effectiveness of Operational Innovation (27 May 2016), I provided insight in…
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How does Operational Innovation introduce the “radical” changes that operational excellence or transformation programs fail to deliver?
When organisations are implementing operational excellence or transformation programs, it mostly exists of the following…
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How IoT is Revolutionizing Asset Monitoring for Utility Companies
In a previous post we briefly discussed 3 ways that utilitiy and green energy companies are…
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Video: What Kevin Harrington learned from failure
Kevin Harrington has been a successful entrepreneur for 40 years, launching over 500 products worth…
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Why Apple and Amazon are CX outliers, not the Norm
Gartner suggests that 89% of businesses plan to compete primarily on the basis of customer experience this…
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You don’t know what you don’t know
How I Help Organizations Grow Sales Exponentially by Providing Data Strategy. In business there are…
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BI Is Nice, But Advanced Analytics Is Brilliant
The Double Entendre. Have you ever stopped to think what the word "nice" means? Per…
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