Transforming Your Business with Cloud-Based Text Analytics for Contact Centers
Typically, contact centers are viewed in any business as a cost center. Such businesses are…
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How Predictive Analytics in Contact Centers can improve Customer Retention?
A loyal, paying customer is the best success any type of business can have. Everybody…
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This story’s got your number
The emotional appeal of storytelling actually helps information stick in our brains – up to…
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Lessons for disruptive leadership: stop ignoring the elephant
Acknowledging the elephant can be frightening. It can be disruptive. It means asking difficult questions…
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Contact Center Perspectives (27th January, 2016)
So what’s in store for the call center industry in 2016? What are the top…
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Contact Center Perspectives (20th January, 2016)
Can revenue be generated through data? Is the hype around big data justified? What could…
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Can you get personalization right?
In our latest GDS Video Snack, Sasha Qadri, Editor at MeetTheBoss TV looks at how…
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The problem with retargeting
According to Econsultancy, only 2% of web traffic converts on its first visit. Retargeting is…
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Lidl, Shell, Unilever: our retail challenges
In the run up to this year’s Next Generation Retail Summit, Aldi, Shell, Unilever and…
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The content marketing redundancy problem
Does content marketing work? Chances are your CMO heard about it at some conference, or got…
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If you don’t research keywords, how exactly are you doing “content marketing”?
There has been some debate in content marketing / inbound marketing circles about keyword research…
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Rejection sucks. But, uh, it's crucial to business.
Look at the above graphic. Being rejected is pretty much one of the most normal…
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