Why delivering customer service excellence is no longer a choice
The always-on, 24-7 world means today’s enterprises have many more touchpoints across the customer life-cycle.…
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The dynamics of strategic networking
Whether as a result of digital disruption or transformation, Brexit, or global economic uncertainty, business…
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Why company culture is such a big deal
The Competition and Markets Authority’s (CMA) retail banking market investigation published in August calls for…
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Telcos: Why giving your data to your customers is a great idea
Eventbrite co-founder Renaud Visage explains why sharing their data with their customers is a win-win.…
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Hard Hat Stats: Some bad habits we’ve gotten ourselves into (Part 3)
Random thoughts on questionable thinking, habits and practice in marketing research. I'm tongue-in-cheek in places…
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4 Content ‘Must Dos’: #1 Visible Value to Create Competitive Advantage
With 2017 right around the corner, I am undertaking a four piece blog series focused…
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How to Get Executive Buy-In for Innovation Projects
Whether you need to implement a new business intelligence solution, or you need to find ways to…
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The Cyber Highway…Supply Chain Essential
Are you on the road to the Cyber Highway? It is unlikely that your supply chain…
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Cultivating Future Leaders by Encouraging and Supporting Change Agents
As part of Social Media Week London in September this year, we hosted a discussion about…
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Moving from Social Technology towards an Operating System for the Organisation
This is a summary of a talk I gave in April to the Stuttgart Social Forum at…
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Defining the Operating Model for a Digital Enterprise
A few weeks ago at the IOM Summit in Cologne, I gave a talk entitled ‘Defining the…
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IBM HR Summit 2016: Key takeaways
The IBM HR Summit 2016 back in June this year took a firm stand on open…
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