Just walk out groceries — by Amazon
Amazon Go is going big – grocery store big. Today it was revealed that Amazon…
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Customer Experience
Why customer experience needs to top every business leader’s agenda
Customer Experience (CX) has climbed right to the top of the corporate agenda with companies…
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Why storytelling is key to marketing and user experience design
We’re all vying for audience attention. You’re there trying to promote your service or product…
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Customer’s Experience And The Role Of The Board In Driving Digital Transformation
This is a call for every executive, every board member, every consultant, and all change…
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Here come the retail robots
The robot revolution is here. As consumers continue to demand efficient and better-connected experiences, retailers…
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CMOs: front burner priorities
What is the experience you want your customers to have with you as a company?…
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VR, AR, QR: The digital ways we shop in store
The rise of online shopping makes it easy to buy things in the digital realm…
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How retailers are using chatbots to boost customer engagement
Today’s retailers are facing a constant challenge in competing with consumer price sensitivity and digital…
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Visualizing The Supermarket of the Future
In multiple of my articles, I have been consistent that consumers and store associates as…
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Digital transformation execution for Tours, Activities and Attractions operators
If you are involved as an operator large or small in the fast-growing, rapidly changing…
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9 ways to get millennials and Gen Z to take your surveys
At this point, it’s safe to say that the younger generations — including millennials and…
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Tours and Activities minefield
I am back from a few days at the Arvial event in Berlin. A big…
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