Walmart and the Post Covid-19 Future of Retail RFID
In my last RFID article titled “Nike and the Retail Industry Adoption Outlook for RFID”, I…
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Customer Engagement
The future retail Part 2: The importance of becoming an omnichannel retailer
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’.…
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Digital transformation lessons from Bezos and the Washington Post
When Amazon purchased Wholefoods in 2017 retailers’ worries grew. Two years later, the tightly coupled…
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The state of USA retail: Apocalypse or renaissance?
Recently I had the pleasure of speaking at the Loss Prevention Research Council (LPRC) Impact 2019 conference.…
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Expert Panel Discussion: Walmart vs. Amazon
Our expert panel discussion features: Tony D’Onofrio, CEO of TD insights and previous as the…
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The Ten Most Valuable Global Retail Brands
Being a firm believer that branding is a critical component to the future success of…
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Is This the Best Way to Do Digital Transformation in Banking?
Match borrowers with lenders directly and there is no need for intermediaries anymore. So when…
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Omnichannel Banking: The meaning, examples, benefits, and challenges
Omnichannel approach appeared in retail in the early 2010s. Since then, it’s been making its…
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AI’s Potential for Transforming the B2B Customer Journey
Creating a seamless, personalized, and frictionless customer journey is one of the top-most priorities for…
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5 Ways Psychometrics Can Help Deliver An Outstanding Digital Banking Experience
As consumer expectations towards their digital user experience are increasing, banks are striving to provide…
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Brand and your Transformation to Omni-channel Retailing
I’ve always been heavily involved with retail. I’ve worked with major international retail brands and…
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