Digital Transformation Starts with Customer Experience
I attended the interview with Nick Drake, Senior Vice President, Direct to Consumer at T-Mobile…
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Customer Engagement
The Royal Millennials and Magical Retail Experiences
Recently I had the opportunity to participate in the World Department Stores Forum 2017 in…
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Hard Money. Fair Money. Easy Money.
I participated in an advisory board meeting with a client recently. The goal of the advisory…
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Amazon’s big move: is Retail leaving the Internet behind for the High Street?
Retailers have been hearing the same news for years – the struggling high street is…
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What I Learned From a Drone, Camtasia, Video and My Son
For brands that are transforming, the context and experience of consumers must drive all functions…
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The Screaming Signals to Lead the Digital Retail Revolution
For the past two weeks, my youngest son was in France attending the latest edition…
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How a customer centric approach leads to Big Data success
In the age of the digitally empowered consumer, data is the lifeblood of industry. Fuelled…
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Customer Centricity
The customer is King, right? Everyone knows that! Wrong, says Wharton professor Peter Fader in…
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Executive Social Business Ignites Employee Advocacy
Leadership by example in social business is mandatory. How many executives are connected to all…
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Three Lessons from the 2016 Global Retail Shopping Season
The past couple of weeks were filled with the delivery of regionally customized presentations on…
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5 Ways to Boost TRUST in Your Trades Services Business.
With so many Trades Services companies offering more or less the same services, what chance…
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