7 B2B E-Commerce Trends To Pay Attention To
The B2B e-commerce industry continues to grow as more and more businesses purchase online. In…
thedigitaltransformationpeople.com
Customer Engagement
The race to superior customer service
Just when we thought artificial intelligence (AI) and similar technologies were starting to bed in…
thedigitaltransformationpeople.com
Managing Customer Experience vs. Expectation in the Digital Age
Before the internet and social media became such significant parts of customer experiences, people who…
thedigitaltransformationpeople.com
How to Create a Customer Experience Led Strategy
One of the most famous quotes in business and the core sentiment is as true…
thedigitaltransformationpeople.com
The Facebook scandal and why we need to get better at social system design
Like many people who were advocates for social tools in the early 2000’s, I regret…
thedigitaltransformationpeople.com
How To Market Managed Services – Part 3
In my last article on this topic, I outlined ten digital marketing strategies that accelerate the growth…
thedigitaltransformationpeople.com
The 7 Ways to Best Engage Your Influencers
In this video I want to show you the seven best ways to engage Social…
thedigitaltransformationpeople.com
5 Ways Psychometrics Can Help Deliver An Outstanding Digital Banking Experience
As consumer expectations towards their digital user experience are increasing, banks are striving to provide…
thedigitaltransformationpeople.com
The Digital Future of Retail Simplified
Not too long ago, many including myself were forecasting major consumer changes for the year 2020.…
thedigitaltransformationpeople.com
Supercharging the customer experience
Customer service looks like being the next function to be impacted by artificial intelligence (AI).…
thedigitaltransformationpeople.com
Brand and your Transformation to Omni-channel Retailing
I’ve always been heavily involved with retail. I’ve worked with major international retail brands and…
thedigitaltransformationpeople.com