The Shifting Powers of the Global Top 250 in Retail
Every National Retail Federation (NRF) Big Show, Deloitte publishes updated research on the top 250 global…
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Customer Engagement
NRF 2018: Three “Below the Surface” Trends Defining the Future of Retail
This week finds me in Asia with stops in Shanghai, Bangkok, Hong Kong, and Tokyo.…
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NRF 2018: The Ten Quick Transformational Retail Trends
More than 37,000 retailers and industry partners from 90+ countries descended on New York for…
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How To Market Managed Services – Part 2
In my first article on this topic, I built the business case for why your firm should…
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How To Market Managed Services Today – Part 1
Managed services can be game-changing for professional service firms. Whereas most professional service engagements are one-off…
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Retailing 2020 – Your Life Transforms Into a Digital Shopping Platform
At its roots, retail has always been a human covenant between a shopkeeper and a…
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Success is a good, honest brand.
It would be nice to think that business leaders had come to terms with the…
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2018 – It Starts with the Voice of the Customer
A key highlight of 2017 was a retail customer panel that I had the pleasure…
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Your Secret Social Business Weapons
For years there was a popular cliché in business that everyone was in sales. This meant…
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The Magic Triangle – An internal lens to build amazing growth companies
If you've followed me for a while, you know that I'm particularly keen on finding…
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Digital banking – are we all singing from the same hymn sheet?
It’s about building a frictionless customer centric experience that goes above and beyond what is…
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