Customer Engagement
In Praise of “De-Automation” in Social Business
Kenneth Gustin
Helping companies operationalize Analytics to drive business performance. The information derived from Social Media is my current passion.
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Articles by Kenneth Gustin
Customer Engagement
Dear Marketing, We’ve Stopped Listening
Customer Engagement
Content’s Only Purpose is to Build Relationships
Customer Engagement
Creating your personal Brand – AKA Marketing YOU
Customer Engagement
Confessions of a Former Social Business Lunkhead
Customer Engagement
6 Social Business Mistakes To Avoid
Strategy & Innovation
Giving Away the Farm – a Business Strategy
Customer Engagement
Social Media Will Punish You for Poor Customer Service
Customer Engagement
Social Business – Get Professional Help
Customer Engagement
Should “Funny” Be Part of Your Social Brand?
Customer Engagement
Your Secret Social Business Weapons
Customer Engagement
Curing the Sales Lead Drought
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