Will COVID-19 reshape digital banking?

Ahmed Khidhir·27 July 2020·Customer Engagement

...The COVID-19 outbreak has brought about drastic changes in our lives, and by every measure, we are going through a great crisis. It is natural to assume that the pandemic will be a turning point in modern history, and many experts argue that the world we are entering will be… Read More...

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Culture & Digital Transformation: How feisty FinTech 11:FS puts culture at the centre of banking transformation

Hilton Barbour·23 June 2020·People & Change

...Several interviews in my series have been the result of following organizations who have a well-documented history of being culture-first. Some have been a serendipitous “accident” where an organization or leader flashes across my social feed and their passion for people and culture is palpable. David… Read More...

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Three trends that will shape digital banking’s future

Ahmed Khidhir·25 April 2019·The Case For Digital Transformation

...As online and mobile banking has become the primary banking interaction channels for many consumers, banks must increasingly invest their efforts and resources into keeping up with the latest trends in digital technologies, as well as changing consumer behavior, if they want to remain relevant and competitive. According to … Read More...

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Emerging Technologies and the future of finance and banking

Nathan Sykes·17 January 2019·Enabling Technologies

...Like so many others, the banking and finance industry is undergoing a huge transformation brought on by modern technologies. There’s this ongoing merger between traditional financial services and more modern ones, which results in the deployment of financial-oriented tech, or what’s known as FinTech. Mobile banking is a great example,… Read More...

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Banking on the blockchain revolution

Richard Chiumento·29 August 2018·Enabling Technologies

...Blockchain has rapidly shifted from a technology used by the finance industry to many more sectors including energy, property, healthcare and manufacturing. The online distributed ledger technology has even been described as the “new internet” in some quarters. Some leaders have so far managed to largely ignore it but fear… Read More...

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Is This the Best Way to Do Digital Transformation in Banking?

Kostiantyn Didur·3 June 2018·Customer Engagement

...Match borrowers with lenders directly and there is no need for intermediaries anymore. So when digital disruptors squeezed their way into the financial services industry, one could be forgiven for thinking banking was doomed. Nimble financial technology companies (fintechs) are luring customers away with better online… Read More...

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Omnichannel Banking: The meaning, examples, benefits, and challenges

Kostiantyn Didur·31 May 2018·Customer Engagement

...Omnichannel approach appeared in retail in the early 2010s. Since then, it’s been making its way into industries like telecommunications, media, and retail banking. With omnichannel banking, financial institutions can cut costs through process automation and boost revenues thanks to superior customer experiences. All at the same time. Does… Read More...

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How the General Data Protection Regulation (GDPR) will impact the Banking Sector

Vimal Mani·8 May 2018·Cyber Security

...The whole of the EU is chanting one mantra right now and that is GDPR (the General Data Protection Regulation), the compliance mandate soon to be enforced on the 25th May 2018. This GDPR is a program brought into place to develop, implement and improve customer data privacy and data… Read More...

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5 Ways Psychometrics Can Help Deliver An Outstanding Digital Banking Experience

Ahmed Khidhir·21 March 2018·Customer Engagement

...As consumer expectations towards their digital user experience are increasing, banks are striving to provide outstanding customer experience on their online and mobile banking channels. According to Gartner, 89% of companies will primarily compete on the customer experience they provide, and banks are not an exception. With an unprecedented amount… Read More...

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The Evolution of Selfies: from FaceTime to Banking

Dana Damanhouri·16 January 2018·Cyber Security

...When Steve Jobs first introduced the front-facing camera in the iPhone camera in the iPhone 4 in 2010, the motive was to facilitate video calls on FaceTime. After that, a selfie revolution took place on smartphones and social media. Read More...

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Why Banks Should Reinvent Banking in the Era of Platform Economy

Deepthi Rajan·20 September 2017·Strategy & Innovation

...Six of the ten most valuable companies in the world are platform companies. None of the six is a bank. Admittedly, banks are late to the platform party. Nonetheless, banks are set on — what would have been considered impossible until a few years ago — transforming themselves from impassable… Read More...

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Digital banking – are we all singing from the same hymn sheet?

Sasha Qadri·23 July 2017·Customer Engagement

...It’s about building a frictionless customer centric experience that goes above and beyond what is there today. At a recent financial services summit, I asked several senior banking executives how they defined digital banking. And the responses were varied, although they all had a common theme: customer centricity.  Read More...

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