About Steve Batt
Steve Batt is an accomplished business and technology transformation leader with a strong record of driving strategic change and delivering tangible results for global enterprises. His core capabilities a can be summarized as follows:
Technology Operating Model Transformation:
As Head of Programmes at Vodafone, a leading telecommunications provider with over 300 million customers, Steve successfully restructured the technology domain operating model, drove cultural change, and increased performance aligned to strategic objectives. This resulted in significant improvements in technology delivery capability, customer experience, and business outcomes such as a 0.62% increase in ARPU, 7.1% growth in NPV, and a 3.06% improvement in conversion rate.
Large-Scale Digital Transformation:
Steve has led comprehensive digital transformation initiatives at global organizations, modernizing and optimizing key business processes across multiple domains. As Consulting Partner at Wipro, he led a £10 million ERP, HCM, RPA, ML, Billing and AI transformation at OneWeb, a satellite communications company. At Sungard, a leading financial technology provider, he spearheaded a global digital transformation program that achieved $8.29 million in operational cost savings in the first year and a board-approved 5-year cost savings plan of $43.5 million.
Functional Digitization and Optimization:
Steve has a track record of spearheading the global digitization of critical business functions. At Vodafone, he led the digitization of the company’s sales and bid management processes, reducing bid lead times from 12 weeks to 10 days and unlocking an €850 million annual revenue increase and €8 million in operational efficiency. He also successfully managed the outsourcing and transition of payment services for Vodafone’s 15 million customers, achieving €9.7 million in annual cost savings.
Organizational Capability Building:
Steve has successfully led the construction of new domain functions within global organizations, including global PMO, Enterprise Architecture, product management, and Supply Chain Management. His leadership in this area has driven improved IT governance, delivery KPIs, cost efficiency, and the fostering of digital-first cultures.
Technology Upgrade and Rationalization:
As Programme Director at LloydsTSB, a major UK retail bank, Steve delivered a £22 million branch network digital upgrade programme, encompassing core network upgrades, application rationalization, and hardware/software refresh for 14,500 users. This ambitious programme resulted in significant operating cost savings of £11.37 million annually.
Throughout his career, Steve has worked with a diverse range of global organizations, including telecommunications providers, financial technology firms, and emerging technology companies. His exceptional leadership, strategic vision, and ability to drive transformative change have consistently delivered significant business impact and value for his clients.
Specialisms
Business Transformation, Programme Director, Operating Models, Change
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- Transformational Leadership