Ember Services

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Ember Services

53 Chandos Place Covent Garden, London, United Kingdom
+44 20 7871 9797
  • Employees: 50
  • Year founded: 2010

About Ember Services

Ember Services is a strategic customer management consultancy delivering improved and clearer customer management strategies and operational delivery solutions for its clients. Critically these strategies are based upon a hard and robust understanding of what drives optimum performance in customer service and sales operations.

Looking for an improved return on investment from your customer management operations?
Whether this is through improved or reduced customer contact volumes, increased sales, improved customer satisfaction or reduced complaints we are confident that we can help. When you’re considering dedicating time and expense to improving your customer sales and service operations you need hard evidence, and not guesswork, to focus on the real issues, and a comprehensive, commercial and practical picture of what you could gain.

We go beyond raw performance data to answer the questions that really affect business success:
* What drives value?
* Where are my resources and effort being wasted?
* How does my brand compare with its competitors?

Through our forensically analytical approach, we’ll help you understand exactly what you should do better in your customer management operations, what the impact may be, and how to get there. It’s pragmatic, evidence-based and performance-focused – in short a new direction in customer management and consulting.

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    Service Areas

  • Customer Engagement